Remote Agent Entry Clerk
Resume:
CLS.*
RESUME
Carolyn Lachell Savare
**** ***** **** *******, ** 38111
901-***-**** Cell
**********@*****.***
I will provide the highest level of service, and professionalism, utilizing my education and experience. I am purpose filled, determined, and efficient in producing results for the job from start to completion. SYSTEMS SET/REMOTE JOB-READY
• Data Entry
• Revenue Cycle
• IPrivileges
Bridge
• Cerner/Trace
• Person Locator
• TeleDirectory
Network
• Coordinating 100
Patients
• Full Registration
• Push/Pull Images
• Enter multiples
exams
• Imaging CD/Burn
CD
• Encounters
• Liaison Recovery
• Policies
Procedures
• Rhinogram
• ECW/11E
• Zoom Launch
meetings (Host -
• Co-Host)
• Changing
Technologies
Microsoft
• Office 365,
frequently
Outlook,
OneDrive, Excel,
Teams
• Administrative obligations in radiology services full registration at least 100 patents, Accepting and entering multiples exam demands/receiving more than a 100 + phones calls
• Preparing imaging to CDs on demand Cerner and Trace/pull images from various sources
• Maintain up-to-date working knowledge of changing technologies/data entry
• Computerized data collection within the Microsoft Office environment
• Ability to resolve routine problems using policies and procedures CLS.2
EMPLOYMENT PROFESSIONAL EXPERIENCE
St Jude Research Children Hospital. Employer Robert Half Talent Solution Remote Agent for the Command Center. Memphis, TN 03/23/2022 – 04/01/2022
• Joined the virtual call center for updates and shift change,
• distributing incoming and outgoing emails to the different agents,
• prepared Medical Records and sent them out electronically,
• Joined the virtual for the end of the shift pass down, and transfer Host – Co-Host privileges.
Christ Community Health Services. Employer Robert Half Talent Solutions Patient Services Representative/Registration Representative. Memphis. TN 11/13/2021-02/23/2022
• Answers and routes all incoming telephone calls, ensuring callers are directed to appropriate location properly and quickly; uses overhead paging system effectively, when needed.
• Schedules appointments via computer scheduling system, considering doctors’ weekly schedules, including on-call schedules.
• Takes detailed phone messages for administrators, physicians, nurses, and other staff members, including date, time, and operator’s initials, emails messages to nurses from physician offices.
• Schedules appointments and makes reminder calls or patient appointments and recall services within the health centers and dental centers.
• Answers questions from patients, refers questions to appropriate alternative source.
• Performs other duties as required.
• Greets patients.
• Facilitates completion of registration forms.
• Obtains updated patient demographic information and enters it into the practice management information system.
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• Verifies insurance and PCP selection, if applicable.
• Schedules some outpatient tests and procedures dictated by providers in accordance with insurance company guidelines.
Methodist South Hospital. Memphis, TN 03/18/2018 – 09/21/2021 PBX Operator/Patient Access-Radiology Clerk 10/10/2016 – 03/17/2018 Customer Service
• Answer all incoming telephones calls, transfer some call to different room and offices
• Greeting, and sharing direction, and information of certain meetings for more than 100 associates, family members and guests.
• Coordinating at least 100 patients to different modalities within the radiology departments
• Burn CDs with proper imaging displayed
• Answer and dispatch calls/Paging overhead in the department of meeting location
• Receiving calls from modalities from radiology techs, for patient arrival/departure Southwest Tennessee Community. Memphis, TN 05/2012 - 03/2014 Work-Study Clerk, Academic Support, Communication, Graphics, and Fine Arts
• Filed teachers, and students’ documents,
• Created letters, memos, reports, and forms,
• Answered departments telephones
G4S Secure Solutions/Wackenhut. Memphis, TN 06/2006- 04/2011 Security Officer
• Answered telephones
• Monitored screens, reported any issues
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EDUCATION/CERTIFICATES
Southwest Tennessee Community College. Memphis, TN 09/2011 - 06/2014
• A.A.S. Degree- Medical Technologies: Administrative Professional Technology Southwest Tennessee Community College. Memphis, TN 09/2011 - 06/2014
• Certificate: Microsoft Computer Software Specialist Kaplan University. Des Moines, IA 04/2015 - 08/2016
• B.S. Degree Health Care Administration
INTERNSHIP/VOLUNTEER
Methodist Le Bonheur Children Hospital. Memphis, TN 09/2012 - 09/2017 Unit Buddy/Quality Improvement
Volunteer - Care for children/Data Entry Clerk
• Held babies, gave children toys, played games, and took them to parties, arts crafts/ updated data to transfer paper records for computer files Christ Community Health Services. Memphis, TN 04/2016- 07/2016 Volunteer/Data Entry Clerk
• Software used e-MD's, Scheduled, rescheduled, and canceled appointments
• University of Memphis with CROW Step Ahead Program Family Dentistry D.M.D., Howard Glenn. Memphis, TN 08/2014 - 06/2015 Internship/Medical Assistant /Data Entry
• Software used Patterson Eagle Soft17.5
• Processed billing/insurance
• Signed in patients, set, and changed appointments CLS.4
REFERENCES
1. Stephanie Brooks Butler 901-***-***-*** ***-*******************@*****.*** 2. Cathy (Farr) Levine 901-***-****, Administrative Assistant 901 268- 1920 *********@*****.***
3. Patsy Fancher 901-***-**** Director ********@*********.**.*** Thank you for your consideration,
Carolyn Lachell Savare
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