Customer Service Representative
Resume:
Shaniya
Williams
***********@*******.***
Conroe, Texas
Summary Energetic Customer Service Representative with 3+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Experience
Team Lead/Connected Home Expert
Asurion • Houston, Texas
04/2017 - 06/2019
Managed a team of 6 Quality Assurance Associates who conduct quality monitoring of calls and cases worked, managed the performance of the team. Responsible for the preparation, documentation, and analysis of management information of key performance indicators to ensure targets set by the business area are met. Utilized appropriate claims tools to assess damages fully and accurately. Reviewed determined and released reimbursements to various customers. Performed all work in accordance with customer and company standards. Case Manager
McKesson Corporation Change Healthcare • Houston, Texas. 12/2019 - 02/2022
Provided both Supportive and Comprehensive Case Management Models to clients based on level of need.
Determined client eligibility and enrollment in services. Guided clients through intake / assessments prepared consent forms and assisted in funding eligibility applications.
Skills
Education
Business Communications
Texas Southern University • Houston, Texas
08/2017
Customer service Microsoft office
Documentation Case management
Excel Direct support
Management
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