Coordinator Maintenance
Resume:
OLAWUNMI OLAYIWOLA
Houston TX · 832-***-****
************@*****.*** ·
Certified Epic Analyst with a broad knowledge of applications integration, data workflow, and extensive experience with on-site installation/support of EMR applications. Takes initiative to research, resolve, and respond to inquiries regarding ongoing maintenance/support phases of implementation. Proficient in evaluating and testing new or modified software programs that conform to user requirements and established guidelines. Core competencies include the ability to communicate effectively, work as an independent professional, self-motivated, and work effectively in a team setting to facilitate timely and successful system deployment and execution
EXPERIENCE
FEBURARY 2020 – MARCH 2020
REMOTE BEAKER ANAYLST, LMH
Work on ticketing system to help troubleshoot, resolve incidents, and provide ongoing support and participate in on-call coverage as assigned.
Provide extensive troubleshooting, end user supports/analyze and resolve system/build issues
Assist with Ambulatory Workflow
OCTOBER 2020 – MARCH 2020
REMOTE EPIC AMBULATORY APPLICATION COORDINATOR, CENTURA
Work on ticketing system to help troubleshoot, resolve incidents, and provide ongoing support and participate in on-call coverage as assigned.
Provide extensive troubleshooting, end user supports/analyze and resolve system/build issues
Assist with Ambulatory Workflow
Assures that all standard operating, policies, procedures, and patient workflows are followed.
AUGUST 2020 – DECEMBER 2020
REMOTE EPIC BEAKER APPLICATION COORDINATOR, ADVOCATE-AURORA
Work on ticketing system to help troubleshoot, resolve incidents, and provide ongoing support and participate in on-call coverage as assigned.
Provide extensive troubleshooting, end user supports/analyze and resolve system/build issues
Assist with Lab Workflow
Work with SME to analyze, design and document requirements for system upgrades and enhancement plus workflow changes that support clinical operations
Assures that all standard operating and clinical policies, procedures and patient workflows are followed.
Provide support for beaker application, maintenance tasks and new lab test build
Assist with Implementation, Testing scripts and Demand Task
Build and optimizing EAP, EDP, CER, LQL, LPF, LLB, OVT, LRR, ETX, MAC, OVM, LDL, Equation, batch
Experience working with Data courier, ID Maintenance, sherlock and Content Management
Maintain Beaker EAP and LRR outreach Interface error Work queue
Experience in building protocols, creating task, building OVT, mnemonic records, case types and smartTools for pathologist
Resolve outreach Reference lab issue (build WQ and CER for WQ)
Work on Errors in Outreach WQ (Cleveland Clinic) by making reading the interface messages and fixing issues
Update Exiting Build (EAP, OVT, LRR, OVM EDP, ETX etc.) via approved lab service request
Assist Managers and supervisors in creating their Lab report.
Communicated effectively with technical team at all levels and with users at a non-technical and clinical level
Provide extensive end user supports
SEPTEMBER 2020 – OCTOBER 2020
EPIC BEAKER GO-LIVE SUPPORT -CLEVELAND CLINIC REMOTE
Provide support to End users and help remediate issues in the lab and workflows
Assures that all standard operating and clinical policies, procedures and patient workflows are followed
Resolve issue and document ticket if needed in ticketing system
APRIL 2020 – SEPTEMBER 2020
REMOTE EPIC BEAKER APPLICATION COORDINATOR, ALTAMED
Provide support for beaker application, maintenance tasks and new lab test build.
Assist with Lab New Implementation
Worked across different applications to develop and test integrated Lab Workflow.
Build and optimize Epic master file records: EAP, OVT, EDP, DEP, SER, LPF, LRR OVM, LLB.
Work with SME to analyze, design and document requirements for system upgrades and enhancement plus workflow changes that support clinical operations
Participated in gathering and analysis of project interface requirements and supported administrative approval of interface projects and connectivity.
Provide extensive troubleshooting, build analysis and testing support for system upgrade.
Assist with Implementation, Testing scripts.
Experience working with Data courier, ID Maintenance, sherlock and Content Management
Mapped LabCorp/Quest EAP/Rflx, test codes in Epic and understanding interface message Error.
Ensure test scripts reviewed and updated to reflect proposed workflow solutions and responsible for conducting testing
Maintain Interface error Work queue by building EAP/ LRR shell record for Ambulatory Team
Printer Mapping in LWS and Department
APRIL 2020 – JUNE 2020
REMOTE EPIC BEAKER APPLICATION COORDINATOR, CENTURA
Work on ticketing system to help troubleshoot, resolve incidents, and provide ongoing support and participate in on-call coverage as assigned.
Provide extensive troubleshooting, end user supports/analyze and resolve system/build issues
Assist with Lab Workflow
Assures that all standard operating and clinical policies, procedures and patient workflows are followed.
Work with SME to analyze, design and document requirements for system upgrades and enhancement plus workflow changes that support clinical operations
Experience in building protocols, creating task, building OVT, mnemonic records, case types and smartTools for pathologist
Provide support for beaker application, maintenance tasks and new lab test build
Participated in gathering and analysis of project interface requirements
Provide support for normal maintenance of upgrades and system maintenance
Assist with Implementation, Testing scripts, and Demand Task
Assist with DI troubleshooting such as orders not crossing from beaker to DI, instrument not sending result to DI, lab not seeing test in DI workspace.
JANUARY 2019 – APRIL 2020
REMOTE EPIC BEAKER APPLICATION COORDINATOR, St Luke’s Hospital
Work on ticketing system to help troubleshoot, resolve incidents, and provide ongoing support and participate in on-call coverage as assigned.
Provide extensive troubleshooting, end user supports/analyze and resolve system/build issues
Assist with Lab Workflow
Work with SME to analyze, design and document requirements for system upgrades and enhancement plus workflow changes that support clinical operations
Experience in building protocols, creating task, building OVT, mnemonic records
Assures that all standard operating and clinical policies, procedures and patient workflows are followed.
Experience in building protocols, creating task, building OVT, mnemonic records
Provide support for beaker application, maintenance tasks and new lab test build
Participated in gathering and analysis of project interface requirements
Provide support for normal maintenance of upgrades and system maintenance
Assist with Implementation, Testing scripts and Demand Task
Build and optimizing EAP, EDP, CER, LQL, LPF, LLB, OVT, LRR, ETX, MAC, OVM, LDL, Equation, batch.
Work with LIS team, interface analyst and orders for microbiology needs ( EAP, Microbiology test, organism, susceptibility test, antibiotic etc).
Organism, smarttext, LRR, OVR, culture and workups
Experience working with Data courier, ID Maintenance, sherlock and Content Management
Build and map LabCorp/Quest EAP/Rflx, OVT and LRR using Compendium
Maintain Beaker EAP and LRR Interface error Work queue by building a shell EAP/ LRR record for Ambulatory Team
Map LabCorp and Quest Test code
Update Exiting Build (EAP, OVT, LRR, OVM EDP, ETX etc.) via approved lab service request
Printer Mapping in LWS and Department
Assist Managers and supervisors in creating their Lab report.
Provide support for normal maintenance of upgrades and system maintenance
Provide support for beaker application, maintenance tasks and new lab test build
Communicated effectively with technical team at all levels and with users at a non-technical and clinical level
Provide extensive end user supports
JAN 2018 – DEC 2018
EPIC BEAKER CONSULTANT, EHI Solution- Providence
Work on ticketing system to help troubleshoot, resolve incidents, and provide ongoing support and participate in on-call coverage as assigned.
Provide support for beaker application, maintenance tasks and new lab test build
Provide assistant with Lab workflow
Build and optimize EAP, EDP, OVT, LRR, LLB, LPP, CER, DEP, LPF Record
Completed assigned tasks per defined project scope, timelines and budgets.
Assist with Implementation, compendium and testing scripts
Assist with printer mapping and troubleshooting
Collect and troubleshoot causes of application failures.
Assist Managers and supervisors in creating their Lab report.
Provide support for normal maintenance of upgrades and system maintenance
Provide extensive troubleshooting, build analysis and testing support for system upgrade.
Communicated effectively with technical team at all levels and with users at a non-technical and clinical level
Provide extensive end user supports
MARCH 2017 – DEC 2018
EPIC BEAKER CONSULTANT, SOUTHERN ILLINOIS HEALTH
Work on ticketing system to help troubleshoot, resolve incidents, and provide ongoing support and participate in on-call coverage as assigned.
Assist with Lab workflow
Assures that all standard operating and clinical policies, procedures and patient workflows are followed.
Completed assigned tasks per defined project scope, timelines and budgets.
Collect and troubleshoot causes of application failures.
JAN 2014 – 2017
EPIC TRAINER/ATE SUPPORT, MULTIPLE CONSULTING FIRMS SANTA ROSA
Conducted one-on-one and classroom training for super user and end user
Prepared and made available the necessary training materials for end users
Analyzed End-User requirements and made recommendations and changes to curriculum and workflow design, with an emphasis patient care tools and improving end user productivity
Acted as liaison for providers in the Ambulatory department to the build team, while also gathering feedback for operational leadership
Assisted in coordinating shadow-charting for providers/ nurses
Assisted in conducting post go-live performance analysis review
EDUCATION
ACCOUNTING, houston community college
CERTIFICATE
Beaker Clinical Pathology
Beaker Anatomic Pathology
EpicCare Ambulatory
Kaleidoscope
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