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Customer Service Rep

April 07, 2022

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Professionally Summary




*** **** **** *****, *****, AL 35004 (H) 205-***-**** Responsible Customer Service rep proficient in Phone procedures and Problem solving 2. Passionate and motivated, with a drive for excellence. 33 years in customer service and claims positions. I also trained new employees. I have done collections and payment arrangements.

Customer and Personal Service Active Listening

Speaking Clerical

English Language Critical Thinking

Writing Coordination

Negotiation Monitoring

Active Learning Complex Problem Solving

Judgment and Decision Making Instructing

Learning Strategies Management of Personnel


Mathematics Administration and Management

driver 03/2016 to Present

ABC Car Auction 1046 AE Moore Dr – Moody, A;

Check vehicles to ensure that mechanical, safety, and emergency equipment is in good working order.

Collect delivery instructions from appropriate sources, verifying instructions and routes.

Read and interpret maps to determine vehicle routes. Candy Maker 09/2015 to 10/2015

Indie Candy Company 2733 Moody Pkwy – Moody, Al

Inspect and pack the final product.

worked with owner to achville a special order. Now company is closed 205-***-****.

Customer Service Rep 09/1978 to 03/2013

AT&T – Birmingham, Al


personal references

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

High School Diploma: May 1978

Leeds High School - Leeds, Al

1. Neal Parker 205-***-****

2. Luke Lombardo 205-***-****

3. Kim Seitz 205-***-****

4. Wanda Lauderdale 205-***-****

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