Customer Service Smithfield
Resume:
Debra Hawkins Smithfield NC *****
*********@*****.***
EXPERIENCE
Hartstrings, Smithfield NC — Manager
August 2003 - April 2013
Responsible for recruiting and hiring. Development of store associates, Keeping track of payroll schedules. Maintaining a safe work environment. Promote a store environment that was sharply focused on consistently delivering exceptional in-store shopping experience. Driving the business and delivering positive results. I enjoyed working with this company and getting to know my customers likes and dislikes. It brought joy to my days being able to see the kids grow and develop all the way until the doors closed and the company went out of business.
Christopher and Banks, Smithfield NC — Manager
June 2015 - February 2021
Responsible for recruiting and hiring. Development of store associates, Keeping track of payroll schedules. Maintaining a safe work environment. Promote a store environment that was sharply focused on consistently delivering exceptional in-store shopping experience. Driving the business and delivering positive results. Shifting and rotating merchandise to move the old out and the new in. I really enjoyed being able to get to know my customers even those out of town so that when they would stop by to shop I was able to show them the new arrivals and help boost sales.
EDUCATION
Clayton High School, Clayton NC — High school diploma June 1983
PROJECTS
Being able to develop and lead a team in a fast paced environment. Being able to train new employees at a fast but understanding pace. The ability to navigate on a computer and use spreadsheets or documents. Excellent customer service skills, including the patience and ability to deescalate tense situations. Determination to complete task in a timely manner. The ability to merchandise and be able to shift a store so that its was a color flow in sizing and coordination.
SKILLS
AWARDS
Highest Sales in the company, with
Hartstrings
Good customer service, with Christopher
and Banks
LANGUAGES
English
Payroll, Schedules,
appointments(10+yrs)
Sales (10+yrs)
Team building(10+yrs)
Retail Management(10+yrs)
Customer Service(10+yrs)
Cash Handling (10+yrs)
Profit and loss (10+yrs)
Sales Management (10+yrs)
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