Customer Service Representative
Resume:
JS
Josephine Satterwhite
Professional Summary
Advanced level unit clerk with 11 years experienced coordinating medical records, restocking supplies and answering multi-line phone systems for fast-paced medical units. Transcribes and faxes orders, scans records and organizes diverse forms. Computer-savvy and well-organized with strengths in data entry and file management. Work History
University Hospital - Unit Clerk
Augusta, GA
01/2021 - Current
H&R Block - Customer Service Representative
North Augusta, SC
12/2018 - Current
Augusta University Health - Health Information Services Clerk Augusta, GA
08/2009 - 01/2021
Answered unit calls and took messages for healthcare staff to maximize team productivity.
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Interacted with customers by phone, email or in-person to provide information with over 300 calls per day.
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Delivered clerical support by handling range of routine and special requirements.
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● Arranged discharges and patient transportations. Provided primary customer support to internal and external customers.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
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Answered customer telephone calls promptly to avoid on-hold wait times with over 300 calls per day.
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Utilized Microsoft Excel to manage and confirm patient data, such as insurance, demographic and medical history information.
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● Kept accurate log of all requests for medical information and records. Maintained accuracy, completeness and security for medical records and health information.
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Communicated effectively with staff, patients and insurance companies by email and telephone.
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*******************@*****.***
North Augusta, SC 29860
Skills
● Retrieving Medical Records
● HIPAA Compliance
● Medical Records Management
● Multi-line phone system
● Customer service
● EMR / EHR
● Inventory and Supply Management
Education
05/2013
Colorado Technical University
Colorado Springs, CO
Associate of Arts: Accounting
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