Development Assistant Customer Service
Resume:
Rebekka M.
Kyle-Lewis
Customer Service Representative
Long island city, New York
11101
************@*****.***
PROFESSIONAL EXPERIENCE
Us Postal Service, Flushing Queens— PSE Mail Clerk June2019 - June 2020
. Provided services at public window for non-financial transactions
. Sort outgoing and/or incoming mail using automated equipment
. Ensure all necessary support equipment and materials are organized for sorting
. Lifting or Carrying Moderate to heavy mail and packages and prolonged standing.
Sheltering Arms Children And Family Services, Manhattan
— Development Assistant/Intern
September 2017 - June 2018
. Assist in organizing a charity event for 300 people and raised $50.00
. Utilize excellent customer service to schedule and coordinate appointments via phone or email for over 300 forster children
. Executed projects both independently and with a team presenting deliverables meeting and market research findings directly to chief of sta and implemented findings into firm strategy
Cromex, Wall Street— Sales Representative
December 2016 - August 2017
. Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.
. Actively stay informed about latest sales o erings and loyalty programs
. Assist customers with questions, requests and product transactions.
. Prepare merchandise for display, clean and restock.
. Cultivating customer service and salesmanship skills
. Meticulously handled POS system transactions include credit, cash exchanges, returns and refunds to ensure seamless and accurate cash flow Starbucks, Bronx — Barista
September 2015 - June 2016
. Meticulously handled POS system transactions include credit, cash exchanges, returns and refunds to ensure seamless and accurate cash flow
. Actively stay informed about the latest sales, o erings and loyalty programs.
. Apply Problem- solving skills to resolve customer inquiries and disputes, PROFESSIONAL PROFILE
Self-directed enthusiastic
and innovative thinker.
Seeking job employment in
Customer service for an
ongoing intellectual
challenge and professional
development to e ectively
utilize my knowledge and
skill sets acquired while
working in the customer
service industry.
SKILLS
. Organized Leadership.
. Prioritization.
. Talent & Development
Optimization.
. Data Integration
. Basic Excel
. Decking Presentations
. Social Marketing
and escalate using appropriate channels when necessary.
. High level customer care
. Worked with a team to maintain cleanliness and organization
. Memorized over 20 menu items and rotating specials in order to give customized recommendations to guest
. Creating Valuable relationships With customers to ensure Positive environments
MTA, Manhattan —File Clerk/Intern/ Summer Youth
July 2015 - August 2015
Troubleshooting computers, printers, fax machines, scanners, shredders and other o ce equipment
. Maintaining supply inventories
. Gathering and organizing files and documents for co workers use, such as for reports.
. Developing and maintaining databases
.label and updating paperwork
. Sorting, delivering, picking up and sending
Sean Casey Animal Rescue Shelter, Brooklyn— Shelter Aid/ inter/ Summer Youth
July 2014 - August 2014
Answering incoming calls daily utilizing a courteous and professional manner to collect information and identify customer needs,
.Meticulously handled POS system transactions include credit, cash exchanges, returns and refunds to ensure seamless and accurate cash flow
. Provided around the clock support to over over ten dogs daily
. Worked with a team to maintain cleanliness and organization to ensure health safety`
EDUCATION
Brooklyn School For Music And Theatre Of The Arts, Brooklyn— Diploma
September 2010-June 2014
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