Customer Service Instructional Assistant

PROFILE

A self-starter and quick learner. Versatile skill set with experience in leadership,

customer service, sales, and written and oral communication. Recognized skills in mentoring, mediating between employees, and in leading team projects. EXPERIENCE

INSTRUCTIONAL ASSISTANT, SBCUSD; SAN BERNARDINO, CA — 2016-2022 Established positive relationships; assisted staff in the management of student behavior by applying proactive strategies. Ensured safety responsibilities for students in all environments and provided direct instructional support to individual and groups of students. Collected data in accordance with student’s IEP gorals and objectives. Followed written and oral instructions; communicated effectively giving clear and concise directions.

SUPERVISOR, BEVMO; REDLANDS, CA — 2017-2020

Supervise up to six employees and manage store positions. Managed theft and loss prevention. Manage cash flow — cash registers, safe(s) and drops. Created seamless procedure to coordinate large party and wedding orders. Receive weekly delivery and supervise inventory.

CROSS COUNTRY COACH, CHAVEZ MIDDLE SCHOOL; SAN BERNARDINO, CA — 2018-2019

Head coach and was responsible for up to 30-45 children at a time for the Caeser Chavez Middle School cross country team. Planned and coordinated practice times, dates and routes to be run by students. Coordinated students arrivals and paper work necessary to be on a sport and to compete. Kept accurate records of students times and attendance for race improvement and accurate record keeping of student participation. I started the cross country club at the school which grew into the team which competed within the district and it its max the team had close to 45 members. SHIPPING & RECEIVING, TOYS R US; RIALTO, CA — 2016-2018 Examine shipment contents and compare with records such as invoices or orders to verify accuracy. Record shipment data, such as weight, charges and space availability. Pack, seal and label postage to prepare materials for shipment using hand tools, power tools and postage meter.

SOIL TECH, HILLTOP GEOTECHNICAL; SAN BERNARDINO, CA — 2014-2016 Responsible for QA/QC field density testing of soil, aggregate, and concrete materials. Prepare daily field reports and compaction test reports. Maintain complete and organized files. Collect samples for laboratory testing to support QA/QC testing. Joseph C. Atencio

Monitor contractor progress and ensures earthwork construction specifications are met.

EDUCATION

Cal State University San Bernardino, CA — BA Child Development, 2022 San Bernardino Valley College, CA — AA Child Development, 2019 San Bernardino Valley College, CA — AA Social Sciences, 2019 Crafton Hills College, Yucaipa, CA — AA Theatre, 2016 CERTIFICATIONS/LICENSES

California CLASS A Drivers License; no restrictions and valid medical card — 2021 SKILLS

• Computer proficiency.

• Leadership experience.

• Communication skills.

• Organizational know-how.

• People skills.

• Collaboration talent.

• Problem-solving abilities.

REFERENCES

Chris Miller, BevMo Store Manager - 909-***-**** Jarrod Brown, Big 5 District Manager - 909-***-**** Jesse Chaves, Highland Council Member - 909-***-****

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