Data Entry Customer Service

ALICIA ROBINSON

*** **** ***, *****, ** *****

Home: 234-***-****

*********@*****.***

Client interaction

Data entry

Scheduling participants

Confidential data protection

Typing and written communication

B2B sales and customer service

Merchandising knowledge

Cash register operation

Sales expertise

Listening skills

Team player mentality

Excellent communication skills

01/2016 to Current

WELLSVILLE CARPET TOWN DBA ASHLEY HOMESTORES

Fairlawn, OH

Sales Associate

Retained product, service and company policy knowledge to serve as resource for both coworkers and customers Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions

Negotiated and closed deals with minimal oversight Offered product and service consultations and employed upselling techniques Processed orders through system and coordinated product deliveries Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths

11/2007 to 01/2016

TOUCH OF PARIS

Akron, OH

Salon Leader

Addressed customer problems quickly and according to service standards Managed all areas of salon operations, including appearance, performance and sales of products Scheduled employees and oversaw customer appointment calendar Executed all daily opening and closing procedures

08/2005 to 11/2007

HOMESITE INSURANCE

Akron, OH

Insurance Sales Agent

Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients

Upsold products to policyholders and potential new clients Drove client retention by increasing savings opportunities and identifying premium discounts Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns Engaged customers and provided high level of service by carefully explaining details about documents Researched and analyzed beneficial insurance and investment options and made recommendations to clients 04/1999 to 08/2005

CUYAHOGA COUNTY OF OHIO

Cleveland, OH

Self Sufficiency Coach

Called applicants to set up appointments and explain benefits processes Processed benefits applications, which included documents for food stamps and medical assistance Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support

Conversed with people from different cultures daily, providing high level of respect and patience with each interaction

PATTTERSON CONSULTING SERVICES

Cleveland, OH

SKILLS

EXPERIENCE

Interviewer 03/1997 to 04/1999

ASSOCIATE OF ARTS: MASS MEDIA 1994

Wilberforce University, Wilberforce, OH

EDUCATION AND TRAINING

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