Customer Service Representative
Resume:
Jordan El-Tawil
Gilbert, AZ 85296 *********@*****.***
Objective
Obtain employment & grow with an organization that is committed to excellence and outstanding customer service that utilizes and enhances knowledge of economics, business, education and communications.
Experience
Avnet Inc, Phoenix Arizona October 2015 – Present
Inside Sales Representative
Serve large Tier 1 contract manufacturers and manage daily high volume requests via email and phone
Collaborate with internal departments to help capture new opportunities and grow business
Help train new team members and help develop skills necessary to succeed in the ISR role
Develop training material and conduct training presentations on core ISR functions
Responsible for negotiating pricing for $53M worth of annualized Avnet business for Sanmina across 8 US locations as well as working the high dollar quotes for all international business.
Managing Tier 1 EMS Contract Manufacturer and delivering customer centric solutions for a positive customer experience
Strategically analyzing and negotiating new opportunities within my customer base & stakeholder counterparts to grow the business & increase profitability
Ensure alignment within the supply chain program and forecast
Responsible for Sanmina’s TAM to DTAM quotes on a global level & working closely with Product Line Directors & Global Business Managers to generate new business from these high dollar quotes.
Safeway, Mesa, AZ March 2012 – October 2015
Deli Manager / Customer Service Representative
One year of experience overseeing operations at Department Manager level.
Accountable for creating effective promotional/seasonal displays to market hot selling items.
Quickly and effectively solve customer challenges.
Maintain quality control/satisfaction records.
Constantly seeking new ways to improve customer service.
Supervise all daily department actions, i.e. merchandising of deli products, purchasing.
Education
Basha High School, Chandler, AZ
General Education – GED 2011
Chandler Gilbert Community College, Gilbert, AZ
2009-2013 (degree still in progress)
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