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Technical Writer Closing Manager

Location:
Cleveland, OH
Posted:
April 06, 2022

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Resume:

Tim Harnett

***** ********* ***., *********, ** *4135

216-***-****

adqphe@r.postjobfree.com

OBJECTIVE:

Utilize my experience with industrial and software documentation, systems testing and test scripting, and other in-depth writing disciplines for the benefit of a Cleveland area-based business. SKILLS:

● Beverage industry: Vast experience in craft beverages, mixology, and bar program development. Regular volunteer representative for Ohio Craft Brewers Association and other organizations promoting small craft producers. Main builder of Ohio spirits presence for nationally distributed craft distillery.

● Excellent customer service: Patient, great listening skills, focused on individual need. Very versatile in social event settings focused on the industry.

● Business sense: Proficient in SharePoint, PowerPoint, Excel, other MS Office O365 and Google applications, and able to use these tools for events and business development.

● Flexibility: Able to cover varying shifts and duties, quick learner, able to work in all event and customer-facing settings.

● Gastronomic knowledge: Extensive development in craft beer knowledge, home brewing, and mixology. PRIVATE SECTOR BACKGROUND:

Business Applications Analyst

Jan 2006 to July 2016

Ernst & Young LLP - Global Professional Services founded in Cleveland Technical Writer

1995 - 2006

Work Performance Services - Solon, Ohio

PR & Marketing Assistant/Technical Writer

1989 – 1995

Precision Metalsmiths, Inc. - Euclid, Ohio

EDUCATION AND PROFESSIONAL CREDENTIALS:

Bachelor of Arts in Popular Culture, Minor in Journalism & Feature Writing - Bowling Green University Certified Usability Analyst: Human Factors International, additional learning certifications from User Experience Professionals Association (UXPA)

VOLUNTEER WORK:

Co-Champion/ Co-Leader of Corporate Sponsorship

LGBT Employee Resource Group/ Gay Games 9, Cleveland/Akron Announcer, Referee, and Statistician

Burning River Roller Derby – 2010-2015 seasons

SPIRITS INDUSTRY BACKGROUND:

Drinksmith/Brand Ambassador

March 2018 to present

Western Reserve Distillers - Lakewood, Ohio

Mixologist/Bartender

March 2017 to March 2018

Tiki Underground - Hudson, Ohio

Mixologist/Bartender

September 2018 to March 2018

Forest City Shuffleboard - Cleveland, Ohio

Head Bartender/ Closing Manager

June 2017 to September 2018

Old City Libations - Cleveland, Ohio

Bartender/ Mixologist/ Cider and craft beverage promoter July 2015 to September 2018

Griffin Cider House - Lakewood, Ohio

Head Bartender/ Brewery Representative

November 2016 to June 2017

Masthead Brewing Company - Cleveland, Ohio

Bartender/ Hospitality Steward

July to November 2016

Hilton Downtown Cleveland - Bar 32

Tiki Ambassador/ Mixologist

April to November 2015

Portside Brewery & Distillery - Cleveland, Ohio

Cicerone: Level 1 Certified Beer Server, November 2016 CRT: Certified in Tequila industry knowledge, 2017; participant in Patron Immersion Tour 2017 United States Bartenders’ Guild (USBG): Member since 2015, local chapter Treasurer since 2017. Certified Spirits Professional, March 2019

TIPS: Certified in TIPS training

ServSafe: Certified July 2020

Bar Smarts: Certified completion of distillates and mixology program Runner-Up: Ohana Luau at the Lake 2015 – El Dorado Rum Cocktail Competition Competition Winner: Hendricks Cocktail Competition, 2017



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