Customer Service Support

Syed Kazim Raza Naqvi

PERSONAL DETAIL

Father Name: Mehdi Raza

Nationality: Pakistani

DOB: 12-June-2000

Marital status: Unmarried

Address: House no F-78 Qasba Colony, Karachi, Sindh Email: *********@*****.***

Mob: 031********

CAREER OBJECTIVE

To work in a dynamic, well-reputed organization with very strong culture that fosters employees’ productivity in achieving organizational strategic organizational goals effectively & efficiently. The organization that helps me to realize my potential in Sales & people skills.

KEY MOTIVES TO HIRE ME!

• Well Knowledge About Sales and Marketing

• Problem Solving Skills

• Multitaskers who thrives on variety of projects

• Marketplace knowledge

EDUCATION

Board of Intermediate Karachi

Intermediate in Commerce • Karachi, Sindh

Board of Matric Karachi

Pak Grammar High School Science • Karachi, Sindh

SKILLS

• Customer Service / Handling

• Sales Management

• Interactive personality with relationship building ability.

• Quick Learning Ability

• Communication Skills and networking ability

• Strong attention to detail

• Overseeing and developing marketing campaigns

• Good Computer Skills

• Graphic Designing

• Fluent in English Speaking

EXPERIENCE

The Leather Empire

DESIGNATION: Ecommerce Executive

JOINING DATE: January 15- 2019

JOB RESPONSIBILITIES

• Listing new products.

• Updating inventory

• Managing and updating pricing keeping net profits in mind

• Dealing with customer feedbacks

• Maintenance of sales Records

• Customer support

• Manage returns and refunds

JRZ & Co.

DESIGNATION: Amazon Assistant

JOINING DATE: Dec 05 2019

JOB RESPONSIBILITIES

• Operating Amazon Seller Central Account.

• PPC Campaigns.

• Update and Optimize product listings.

• Research on competitors products & pricing.

• Working on ODR, Policy compliance, Shipping performance.

• Analyze sales, inventory levels and provide recommendations on driving revenue

• Create and maintain a promotional roadmap for marketplaces

• Use 3rd party software (Helium10 & Jungle Scout) for product research, keywords analysis, competitor analysis & PPC Advertising suggestions

Apace Solutions

DESIGNATION: Marketplace Associate

JOINING DATE: Oct 25 2021

JOB RESPONSIBILITIES

• A to Z account Management,

• Ensuring Amazon Seller Account is in great shape

• Be able to determine and take action on negative product and seller feedbacks

• Respond to Customer Service inquiries

• Create Multi-Channel Fulfillment

• Provide oversight, manage, and be able to generate weekly reports for all major metrics, goals tracking, revenue tracking, and other metric

• Creating FBA Shipments

• Listing new products.

Contact this candidate