Accounting Assistant Software Tester
Resume:
Teresa Oliver Roney
e-mail: *****@*********.***
Professional Summary
Team and goal driven, successful Account/Project Manager who is comfortable working in a fast-paced environment in the manufacturing industry. Able to resolve complex account/customer issues and prevent delays in manufacturing and maintain customer’s comprehensive expectations.
EXPERIENCE:
2002 -Present IMPACT FULFILLMENT SERVICE, Burlington, NC
Project/Account Management (2018 – present)
Liaison between customer and production, shipping, engineering and accounting departments, to ensure all projects were handled end-to-end efficiently.
Organize meetings with the key people. when necessary, getting and meeting quoted prices and deadlines.
Acquire all necessary documentation for customer price quotes within a specific time frame and deadline
Manage monthly billing on individual jobs, and all shipping invoices for all customers.
Planning Account Manager (2016 – present)
Promptly attend to all customer correspondence to meet desired expectations.
Participate and provide input for daily production meetings with management, and conference calls with Customers.
Obtain all specifications from the Customer to complete work orders and final specification packets for production.
Cross functional team member working with all departments to resolve production related issues.
Continue excellent Customer Relations by working directly with them on all issues and ensuring timely resolutions.
Work with Accounting to ensure all billing issues are resolve in a timely manner.
Troubleshoot Quality related issues in conjunction with QA Managers on issues that arise from production. Always resulting in solution-based outcomes to meet qualified expectations on behalf of each customers’ assembled finished good.
Receive requests for quotes on new business, work with both Industrial and Packaging Engineers to establish labor cost per project.
Work with Packaging Engineers to establish workable instructions on all new jobs for Final Specification Packets.
Develop and maintain standard Key Performance Indicators per project.
Travel to Customer locations to review overall project expectations with cross-functional key contacts.
Maintain an advanced knowledge of Inventory Control Systems.
Senior Customer Planner (2002 – 2016)
Posted & Reported Production in SAP daily.
Participated in productions meetings with management, and conference calls with Customers.
Received Purchase Orders and set up the job.
Generated efficient and timely production plans. Identified s and communicated supply constraints and problems to the Operations team.
Worked directly with production supervisors while jobs were in production to ensure accuracy & ship dates were met.
Developed and maintained excellent customer loyalty by constant customer interaction and problem solving.
Attended PEER Review meetings weekly, where we reviewed Assembly Instructions on future productions jobs.
Trained, mentored and monitored new employees on all related processes and progress.
Researched billing errors with Accounting Departments.
Scheduled and planned daily production orders for the Northeast operations.
Accounting Assistant (2002 – 2003)
Accounts Payable and receivable for 8 accounts
Daily audits of temporary hours and daily efficiency.
Assist with monthly reports and weekly time cards, served as backup.
2000 - 2002 ATLATL, Inc., Durham, NC
Atlatl, Inc. designs and develops rating and point-of-sale programs for the
property & casualty insurance industry.
Software Tester (2000 - 2002)
Tested software programs for Insurance companies.
Programmed excel spreadsheets.
Proofread Insurance company rate manuals.
Internet testing for Atlatl, Inc. website.
EDUCATION: Completed Project Management Class, Accounting and Computer Courses at Alamance Community College.
Graduated, Western Alamance High School, Elon, NC
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