Office Assistant, Customer Service, Teller

CHAYLA WILLIAMS

**** ******** ****** ********* **, 21206 443-***-**** ********@*****.***

Skills Summary

Hard-working professional with 3+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer satisfaction. Aiming to leverage my skills to successfully fill the Customer Service role at your company.

Education

Western High school — Baltimore,MD

High School Diploma (June 2020) (GPA: 3.8)

Honors: National Honors Society

Experience

LOOMIS, NOTTINGHAM, MD

Teller, July 2021- October 2021

• Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions using computers, calculators, or adding machines

• Count currency, coins, and checks received, by hand or using currency counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.

• Monitor bank vaults to ensure cash balances are correct

DOMINOS

Customer Service Representative, January 2021-May 2021

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

• Determine charges for services requested, collect deposits or payments, or arrange for billing

• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers

MARSHALLS

Cashier, October 2020- December 2020

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Issue receipts, refunds, credits, or change due to customers

• Assist customers by providing information and resolving their complaints

• Greet customers entering establishments

• Answer customers questions, and provide information on procedures, policies,

• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans

• Cash checks for customers

• Establish or identity prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners

UNIVERSITY OF (MARYLAND) MEDICAL CENTER

Office Assistant January 2018- May 2020

• Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals

• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs

Make copies of correspondence or other printed material

Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend supervision

Additional Skills

• Communication

• Leadership

• Problem Solving

• Creative

Contact this candidate