Customer Service Representative
Resume:
Melissa M. Wilson
Columbia, SC 29223
**********@*****.***
Objective Seeking a Customer Service career that places a high value on customer service and professionalism
Experience…
2017-Present Denny’s Columbia,SC
General Manager
• Manage and Supervise a restaurant facility of 43 or more employees
• Count and Input truck order and inventory
• Payroll and Schedules
• Keeping restaurant clean and sanitized
2010-2016 DENNY’S Columbia, SC
Unit Trainer/ Sever
• Supervise and Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Develop and implement schemes of work in order to accommodate the needs of trainees and increase progression and achievement.
• Helps patrons select food and beverages by presenting menu; offering cocktails and aperitifs; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions.
• Transmits orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests
• Contributes to team effort by accomplishing related results as needed
2013-2015 Johnson Janitorial Service Winnsboro, SC
Environmental Services Tech - Supervisor
• Ensures compliance of company policies, procedures and practices; and supports Company loss prevention efforts.
• Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
• Ensures quality control by inspecting work in progress and upon completion.
• Directs employees' strict adherence to prescribed cleaning and security techniques and practices.
2007- 2010 Waffle House West Columbia, SC
Salesperson
• Promotes/sells/secures orders from existing and prospective customers through a relationship-based approach.
• Demonstrates products and services to existing/potential customers and assists them in selecting those best suited to their needs
• Develops clear and effective written proposals/quotations for current and prospective customers
• Expedites the resolution of customer problems and complaints.
• Recommends changes in products, service, and policy by evaluating results and competitive developments.
• Transmits orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests
2006-2006 Express Check Advance West Columbia, SC
SR. Customer Service Representative
• Supervise and Process loan and check cashing transactions with use of phone, computer, and reference material Provide exceptional service to customers. Create a positive, respectful, friendly environment among peers, superiors and customers. Collect debt via phone.
• Receive and pay out money. Keep records of money and negotiable instruments involved in various transactions
• Provide exceptional service to customers. Create a positive, respectful, friendly environment among peers, superiors and customers. Collect debt via phone.
• Provide superior customer service to customers, process in store loan applications and assist with marketing promotions.
• Perform necessary customer verifications to validate information presented is accurate.
2005-2006 Cash Advance Inc. Columbia, SC
Customer Service Representative
• Build sustainable relationships of trust through open and interactive communication
• Supervised and Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Supervise and Process loan and check cashing transactions with use of phone, computer, and reference material Provide exceptional service to customers. Create a positive, respectful, friendly environment among peers, superiors and customers. Collect debt via phone.
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors
2003-2004 McDonalds West Columbia, SC
Lead Cashier
• Ensure that each guest receives outstanding guest service by providing a guest friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service
• Oversee and authorize guest returns, exchanges, merchandise credits, check authorization, charge sends, rain checks and discretion discounts (i.e. competitive, employee sales, etc.); assures the completion of all POS transactions and the proper control of all cash and media at the POS registers according to company policies and procedures
• Responsible for assisting in training of new cashiers and cross-training of other associates.
• Assist in providing guest service, floor moves, housekeeping, display maintenance and replenishing merchandise as needed.
• Provides orderly maintenance of front-end supplies.
2001-2003 Big Lots West Columbia, SC
Cashier/Bookkeeper
• Consolidate and balance daily transactions and prepare bank deposits
• Processed daily, weekly, and monthly inventory.
• Maintain files and records for various revenue sources
• Knowledgeable of programs such as: MSWord, PowerPoint, and Excel.
• Supervise and Assist employees to research and correct daily transaction settlement reports; compiles composite report from the individual reports
• Coordinates activities of employees engaged in receiving money and keeping records of transactions
EDUCATION….
2013 South University Columbia, SC
Nursing Certificate
2010 Allied Business School Laguna Hills, CA
Medical Assistant Training 2
2009 Allied Business School Laguna Hills, CA
Medical Billing Certificate
1997 Eau Claire High School Columbia, SC
High School Diploma
Reference available upon request
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