Customer Support Specialist

Marketing & Planning (Intern) * weeks

Dawn Media Group

MUHAMMAD AHMAD

Support Specialist

Problem Solver, Detail Oriented.

EXPERTISE

Customer Support 1 Year

Management 1 Year

Soft Skills

People Management, Effective

Communication, Leadership,

Teamwork, Emotional

Intelligence, Quick Learning,

Complex Problem Solving,

Creative Decision Making.

Technical Skills

Basic Computer Operational

Knowledge, Microsoft Office,

Google Docs, Internet Based

Research, Social Media

Management, InPage.

EXPERIENCE

Customer Support Executive

(Walmart)

Jul 2021 y Present

Ibex. Global

Managing returns and exchanges support for customers.

Handling complaint resolution, orders processing, and information provision about products and services.

Providing assistance to agents on floor as mentor/floater. Customer Support Executive

(Foodpanda APAC)

Oct 2020 y Mar 2021

Mindbridge

Monitoring field unit routes and delivery status tracking.

Handling communication with mobile units, answer queries, and provide solutions to provide best customer experience.

Assistant Secretary (International Relations) 2021 Pakistan Youth Parliament

Lahore, Pakistan

***********@*****.***

+923*********

SKILLS

B. S. International Relations 2017 y 2021

U.M.T. Lahore, Pakistan

Intermediate (F. Sc. Pre-Engineering) 2014 y 2016

Punjab Group of Colleges

Matriculation (Science) 2012 y 2014

Govt. Boys High School No. 1

HOBBIES

Volunteer 2017 - 2021

Leaders Forum, U.M.T. Lahore

Social Work

Politics

Volunteerism

LANGUAGES

English

Urdu

Punjabi

Seraiki

VOLUNTEER EXPERIENCE

EDUCATION

Editorial (Intern) 5 weeks

The News International

One of the sensitive department in any media group where news from All over Pakistan are collected in raw form. There I worked in National desk under-supervision of sub- editors.

Learnt professional news editing.

The Diplomatic Insight

Editing news and article

Research and PRs Writing

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