Nurse Practitioner Medical Manager
Resume:
ROSALINDA D LOPEZ
SAN ANTONIO, TX 78216
*******@*****.***
Career Objectives
Loyal, hardworking, and punctual individual seeking a position as a medical screener attendant in your growing practice, where I can be most effective in helping other medical personnel assist patients and provide quality health care.
Work History
United Language Group, San Antonio, Texas
Call Center Team Lead, Nov 12, 2018-present
Call Center Team Lead: primary point of contact for Call Center Operators when they need assistance regarding incoming customer requests. As a Team Lead, I am also responsible for dealing with complex customer inquiries and requests. Responsible with providing Call Center operators with statistical feedback and coaching. Complete operator’s timecards and schedule requests through ADP and Monet. Conduct interviews. Assist Operators with resolving minor computer issues.
WellMed SW Clinic, SAN ANTONIO, Texas
Certified Medical Assistant Aug 19, 2014 - Jun 25, 2018
Front office: Greet patient's upon arrival, check in and check out patient's, assist New patient's with registration, answer phones (bilingual-speak, read, write English and Spanish), take messages for Doctor's and Nurse Practitioner's, confirm appointments, verify insurances, scan information into patient records, fax, copy, call in prescriptions for patient and Nurse Practitioner's, last fill date on controlled substance medications prescribed by Doctor's. Collect co-pays. Referrals: verify through patient's insurance if requires authorization or not, schedule appointment with specialist, advise patient of referral to specialist. End of day batching. Prepare documents to send to WellMed Legal Dept for authorization approval or denial. Back office: triage patients (record patient complaints, take blood pressure, temperature, pulse oxygen level, med recon, check glucose), check PT/INR's, give injections (as ordered by Dr's or NP's), call in medication refills to pharmacy, order referrals, perform PFT's, ABI, Flocheck, scan hospital records into patients EMR, get last fill date on controlled substance medications prescribed by Dr's, answer phones, take messages. Lab: phlebotomy, collect urine perform urinalysis, urine cultures, enter patient lab results into patients EMR.
Dr Dorothy Nesmith, HARLINGEN, Texas
Medical Assistant Oct 15, 2010 - Apr 05, 2013
Answer phones, take messages, call Dr with lab results, make appointments, confirm appts, file, verify Medicaid, in put patient data, send out home health orders (after Dr has signed).
Family Health Specialist, SAN BENITO, Texas
Medical Assistant Feb 19, 2009 - May 05, 2010 Vitalizing patients, phlebotomy, prepare specimens for outsource lab, EKG, Texas Health Step physicals, immunizations, medication refills, appointment scheduling, assist in office. Procedures ( i.e. pap smears, toenail removals), managing account for immunizations, sanitized prepare rooms for exams and consults. Assist in front office (file, answer phones, collect co-pays, schedule follow up appointments), as needed.
San Benito Medical Associates, SAN BENITO, Texas
Medical Assistant Sep 18, 2002 - Jun 23, 2008
Triage patients, call in prescriptions, call back patients with questions and results, sports, personal, and Title 19 physicals, give injections and immunizations, assist in pap smears and in office procedures, night clinic nurse for three years.
Brownsville Women's Clinic, Brownsville, Texas
Medical Assistant Mar 01, 2000 - May 01, 2002
Triage patients, give injections, assist in pap smears, biopsies, colposcopies, sonograms, in charge of lab: std's tested in house, phlebotomy, inventory and ordering of supplies, helped with front office: answering phones, filing, entering patient data into computer, preparing charts for next day.
Occupational License or Certification
NRCMA Certification
National Association for Health Professionals, San Antonio, Texas
Computer Skills Personal Computers
Word Processing Software (Word, WordPerfect, excel).
Additional Computer Skills: Medisoft, Outlook, Medical Manager, E-clinicals, ECW,
Emdeon and Evicore.
References
Vanessa Vasquez
Receptionist/medical records
Carol Talamantez
CMA at Wellmed Clinic/friend
Contact this candidate