Customer Service Representative
Resume:
Enrique Castillo iii
******************@*****.***
***** **** ** *********,** 78552
Education
General Education Diploma (GED)
2008
Harlingen High School
Experience
A.C.T. Call Center Harlingen,Tx
2020-2021
Customer Service Representative
• Provided best customer service to ensure our clients needs were fulfilled
• Assisted team members with questions through chat
• Quality Score was always averaged at 90% or better
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Towers-Supervisor Wylie, Tx
Aluminum Extruder
2017-2020
• Asses product throughout the production and transportation and transportation process
• Ensure that it was up to customer needs and standards
• Monitor state of equipment. Keeping it up to company standards
• Leadership over a team. Ensuring members are fulfilling duties and meeting company standards
Cotton Patch- Bartender/Server Wylie, Tx 2018-2020
• Greeted and Sat customers to best fit their requests and accommodations
• Collected orders and properly communicated orders to kitchen
• Improved skills such as multi-tasking, attention to detail, problem-solving, and conflict resolution
• Continuously maintained a positive experience for customers, making changes to fit their needs
Extruders-Lead Die Set up; Wylie, Tx 2013-2016
• Conducted a five man crew
• Collected material to complete work orders
• Ensured machinery was in productive state throughout the day
• Improved customer communication skills
Additional Information
Computer skills: Basic Microsoft skills/Mac (Powerpoint, Words, Excel), Basic knowledge of social media Platforms (and marketing through these channels)
Interests: Participating in Team sports, Do-it-yourself projects, Exploring different forms of music and art
Work Eligibility: Eligible to work in the US no restrictions
Contact this candidate