Ny 1 Customer Service

Have extensive knowledge and diverse skills as a Mailroom Assistant/Supervisor with over 21 years of experience in the legal profession. Exceptional customer relation skill set dealing with high volume requests in a fast-paced environment. Adept at prioritizing and completing each task on a timely basis, and the ability to interact with all levels of personnel within the firm and public domain.

PROFESSIONAL EXPERIENCE

KIRKLAND & ELLIS LLP - New York, NY 1/01 - Present

Mailroom Assistant

Manage the distribution of incoming and outgoing mail for USPS and other courier service; Interact with Attorneys, Department Managers and other Staff Members regarding mailing inquiries. Arrange special deliveries with external messenger mailings on a daily basis. Perform daily log of activities for incoming and outgoing packages for Federal Express, UPS, and other courier services to ensure traceability.

PITNEY BOWES MANAGEMENT, New York, NY

Outsourcing service - Served in a supervisory capacity in five AmLaw 100 law firms.

CREDIT SWISS FIRST BOSTON - New York, NY 1/99 - 10/99

Mailroom Supervisor

Managed staff of 40 employees. Maintained a consistent high level of customer service relations with departmental managers, staff members with regard to inquiries, and messenger assignments as needed. Prepared expense and billing analysis reports monthly for management.

WILLKIE FARR & GALLAGHER - New York, NY

Reprographic Supervisor

Supervised/assisted in all facets of reprographic operations. Administered and applied quality control procedures for use of equipment services with Xerox and Kodak technicians on service calls. Provided copy service, including Bates stamping, binding, laminating, padding, spiral, tape and three-hole punch. Provided copy service, including Bates stamping, binding, laminating, padding, spiral, tape and three-hole punch. a comprehensive activity report to the area manager detailing progress and client billable information for accounting purposes.

KELLEY DRYE & WARREN LLP - New York, NY 1/92 - 8/98

General Services Supervisor

Supervised 40 employees; interacted with attorneys, departmental managers and other staff members in handling numerous mailroom requests on a daily basis. Prepared expense analysis for billing through automated system – duplicating and telecopying, handling of outgoing mail to the post office.

FULBRIGHT & JAWORSKI - New York, NY 4/91 - 1/92

Mailroom Supervisor

Coordinated and oversaw general daily operations which included the use of duplicating, telecopying, postage and velobinding machines, and distribution of interoffice mail and handling of outgoing mail to the post office.

EDUCATION

A.S. in Computer Network Operations, Katherine Gibbs College, New York (2005)

SKILLS

Federal Express Powership II & III; Pitney Bowes 6100 & 6200; Fax Machines: Cannon 410, DEX 2100 & 3600, Fujitzu 2500, QUIP 1200 Xerox 7020 & 7021; Velobinding Machines: 2200 & 323; Copy Machines: Kodak 235, Xerox 1090, Compact – Comet System Kodak 2110 and Kodak IS 110; Pitney Bowes Meter Machine (Paragon) U-100 Model, Pitney Bowes RAC Machine 9920, Airbourne – Universal, DTK Computer, UPS – Adi PLOVISTA Computer, MS Word, and MS PowerPoint.

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