Administrative Assistant Service Representative

Tammy Krogstad

**** * ******** **, *********** IN 47403 509-***-**** (*************@*****.***)

Objective: Support oriented person with 11 + years of experience. Not seen below are job titles such as Bookkeeper, Secretary, Customer Service Representative, Horse Stable Hand, Front Desk Receptionist, Restaurant Server, and housekeeper.

Education:

Platt College, Aurora, CO: Associate of Applied Science; Administrative Assistant. 5/18/1995

3.85 GPA High Honors, Certificate of Professionalism.

Experience:

•6/3/2021 to current: Garden Villa Management, Inc. Dietary Aid.

•Assisting the cook with baking and food prep, setting up and delivering trays in a timely manner as well as operation of the dish machine, record keeping and attention to detail. Serving food to residents as well as employees, using cleanliness standards according to State. Keeping temperature logs and dates, ensuring food is fresh at all times. Team work with other employees, keeping busy during the shift.

•8/25/2019 to 6/2/2021: Licensed Agent: Bloom Insurance Agency - Bloomington, IN.

•Using telephone communication techniques to explain features, advantages and disadvantages of various policies to promote the sale of insurance plans. Gathering appropriate information from callers to put together an assessment of their needs, and directing them to plans that will fit their budget and provide the most coverage.

•3/27/2017 to 8/09/2019: Infant/Toddler Teacher: Legacy Learning Place - Bloomington, IN

•Feeding, diapering, logging daily charts, compliance with food and sleep safety practices according to Indiana State laws, food prep, janitorial duties and assisting in other classrooms. Helping anyone at any time. Keeping an eye on all children, never turning my back to them, redirecting toddlers and all children from confrontations with other children. Having lot's of activities and keeping it interesting at all times.

•2/2006 to 2/2017: Claim Support Associate: Liberty Mutual Insurance: Liberty Lake, WA

•Provide technical support to adjusters with timely accurate handling of auto, casualty, property and medical claims. Processed payments such as auto, medical and casualty; system, manual and bulk bill. Captured and assigned claims, processed SIU and Medicare reports, forms and letters, ordered police reports and medical records. Captured catastrophy claims as over flow support for the call center.

•2004 to 2006: Worked at the Guardian Insurance Company through Kelly Services

•Provided mail room claim support. Using scanners, fax machines, mail machines, delivering and sending out packages and mail every day. Helping the team in any way needed.