About

DOREEN’S CURRICULUM

Doreen Enock Ndondole

Mobile Phone: 071*******

Email;adqogp@r.postjobfree.com

Masters of Science In Entrepreneurship

Education

MZUMBE UNIVERSITY 2014-2016

A hardworking, creative, team player, time manager and results-oriented professional with eager to learn and share with others through training and demonstration. Moreover, I have the ability to establish rapport with both clients/colleagues and motivates individuals to achieve organizational goals. I have been able to acquire knowledge and experience for more than 2 years in different aspects of Human Resources Management, Administration, Sales & Marketing, Customer service, Planning and Digital Marketing with proficiency in Microsoft applications packages especially Microsoft word, Microsoft Excel and Microsoft PowerPoint.

My goal is to make the most of my potential and learn more of what’s within my field to enhance my

creativity for better achievements in my career and Organization that I am working with. Work Experience

Organization: National Aviation Service, Dar es Salaam Duration: May2019 – January2020

Designation: Customer Service Agent

Duties/ Responsibilities;

Manage passenger baggage processing including handling and fee calculation if applicable

Make public address announcements as required

Produce work-related documentation when required

Direct passengers through Customs, Immigration, and quarantine as required

Assist passengers with self-service check-in kiosks

Issue boarding passes and reschedule passengers affected by flight interruptions or cancellation

Maintain the highest standards of safety and security at all times

Perform other duties as assigned by Supervisor

Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival

Organization: Swissport International Company

Duration: November2015 – March 2019

Designation: Customer Service Representative

Duties/ Responsibilities;

To verify the passengers’ travel document.

To check in a passenger and print him with a boarding pass

Operate computers and specialist equipment such as air-bridge, scanners and airline specific Software

Create and update records to ensure accuracy and validity of information

Maintain confidentiality of documents and ensuring files are kept properly

To correct necessary documents from the flights related to passenger

Sorting and distributing information in timely manner with clients, stakeholders and other staff

To handle a passenger and provide with fully best customer services

Supervise office cleanliness.

Performing any other duties as may be assigned

Organization: DCB Bank - Dar Es Salaam

Duration: April 2013 up to june 2013

Designation: Field Practical Training

Duties/ Responsibilities;

Schedule/plan meetings and appointments

Assisting new customer to open new bank account

Working in a team to find solutions or give information about various issues

Keeping / Maintaining records of customers and other important documents

Performing other duties as may be assigned with supervisors Organization: Tanzania Chamber of Commerce, Industry and Agriculture

Duration: July 2012 to September 2012

Designation: Field Practical Training

Duties/ Responsibilities;

Providing secretarial support by entering, formatting and printing information

Organizing work and handling communication, equipment and supplies

Coordinate related meetings and events from venue, refreshments, stationery & minutes taking

Perform additional support to HR Team as needed

Assist with day to day operations

Performing other duties as may be assigned with supervisors Organization: SHADECO-IRINGA

Duration: From April 2010 to August 2010

Designation: Marketing officer

Duties/ Responsibilities;

Schedule staff meetings and arranging marketing zones

Identifying and selecting candidates with the potential through an interview process

Working in a team to find solutions or give information about various issues

Keeping / Maintaining records of customers and other important documents

Performing other duties as may be assigned with supervisors Academic Qualification Background

Institution: Mzumbe University – Morogoro, Tanzania Award: Masters of Science in Entrepreneurship. 2014 - 2016

Institution:Tumain University – Iringa, Tanzania Award: Bachelor of Business Adiminstraition . 2010 - 2013

Institution: Swilla High School – Mbeya, Tanzania Award: Advance Certificate Education 2008 – 2010

Institution: St’Chistine Girls Secondary School

Award: Ordinary level Secondary Education 2004 – 2007

Institution: Mapinduzi Primary School

Award:Primary School Education

1997– 2003

Other Academic Qualification

Institution: University of Computing Centre 2010 Course: Certificate of Computer Course

Award: Certificate of Completion

Skills

Management, Team building, Research, Negotiation, Administration, Communication, Networking, Adaptability, Organization, Content writing, Digital marketing and software skills. Training / Workshop Attended

SWISSPORT INTERNATIONAL COMPANY June 2018

Training on handling Dangerous goods and how to handling special passengers

, skills, entrepreneurship and security awareness. Language

English and Swahili: (Excellent speaking, writing and listening skills) References

James Prosper Essam Manyoroga

Head of Customer Service Training Mananger

Swiss port International plc National Aviation Service Phone: +255-***-***-*** Phone: +255-*********

Email: adqogp@r.postjobfree.com Email: adqogp@r.postjobfree.com Grace Kilasa Shaban Mlishid

Credit Analysis Quality Assurance Manager

Crdb Bank Insignia Limited Phone:

+255-********* Phone: +255-*********

Email: adqogp@r.postjobfree.com Email: adqogp@r.postjobfree.com. Declaration

I declare that the information provided is complete and correct to the best of my knowledge. I understand that any false information supplied could lead to my application being disqualified or my discharge if I am appointed.

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