Project Analyst Customer Service
Resume:
James W. Forston
Fresno, CA 93728
************@***.***
Professional Profile
Career Objective
To utilize my skills in a productive, creative environment that also incorporates my school training and management experience.
Personal Profile
My professional experience is varied. I spent a total of approximately 7 years running two high end retail stores, The Sharper Image and Brookstone. I was a teacher of grades 7 – 12 at a Charter School and I worked for the Fresno Workforce Development Board as a Project Analyst. I have varied interests, but love the live theater the most.
Skills Summary
Professional Experience
Primary Functional Expertise
• Supervisory experience with Starbucks Coffee company.
• Run shifts, according to company standards of deployment
• Insure opening and closing procedures are followed by all partners
• Retail Store Manager experience
• Daily procedures for running a high end retail store
• Associates training and development
• Teaching Computer Science and Drama
• Writing Courses of Study for each class
• Student development from grades 7 to 12
Secondary Functional Expertise
• Cash handling
• Deposits, petty cash, registers, store budgets, government budgets
• Government Programs
• In-depth knowledge of certain government programs
• Child and Adult labor law knowledge
• Knowledge relating to both child and adult workers as related to Federal and State labor laws. Additional Functional Expertise
• Restaurant health policies and procedures
• Management experience as related to hard lines
• Government budgetary guidelines regarding certain programs
• Certified Food handler for the state of California Education
• Successful Store Manager
• Customer Service
• Government Programs knowledge
• Hiring and Training
• Budgets
• Legal knowledge
SOUTHERN NEW HAMPSHIRE UNIVERSITY – Manchester, NH Forensic Psychology Major, still attending FRESNO ADULT SCHOOL – Fresno, CA G.E.D. Degree 1997
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