Service Representative Customer
Resume:
Suzanne Walker
Customer Service Representative Oklahoma City, OK 73135 *******@*****.***
I am moving from Dallas to Oklahoma City. I would like to use my excellent communication, customer service, and critical thinking skills to contribute to a fast paced work environment. At my last position, I worked remotely from March 2020 to July 2021. I am interested in a remote position at this time.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
ETC - Richardson, TX May 2018 to July 2021
•Managed incoming calls regarding toll bills for a State agency
•Received payments for toll bills and offered discounts
•Resolved issues regarding website use
•Opened new accounts for customers
Medical collections agent CornerStone Staffing - Dallas, TX January 2018 to March 2018
•Made outbound phone calls to collect on medical bills
•Used medical knowledge to collect from insurance companies
•Negotiated with attorneys
Customer Service Representative
PFSweb - Dallas, TX
May 2017 to December 2017
•Answered inbound emails and phone calls for 3 L'Oreal brands
•Provided a luxury experience in an average of 80 emails per day
•Worked as a chat agent assisting customers on 2 chats at a time
Residential Director
Disability Resources Inc - Abilene, TX 2010 to 2015
•Managed 7 group homes for developmentally delayed adults
•Ensured compliance with The Department of Aging and Disabilities by inspecting the houses periodically
•Hired and trained and scheduled employees to care for the individuals
•Supervised 25 employees
•Managed trusts for 47 individuals using Quick Books
•Acted as first line communication with the families
Customer Service Representative
Blue Cross Blue Shield - Abilene, TX 2009 to 2010
•Answered inbound calls concerning benefits and claims for members and providers in a call center environment
•Processed claims that were not processed correctly
•Documented up to 100 calls per day
Registered Nurse
Hendrick Health System - Abilene, TX 1996 to 2008
•Performed Registered Nurse duties in a Critical Care environment
•Monitored and cared for patients, concentrating on cardiac patients
•Acted as Charge Nurse when assigned and supervised all care on the floor
Education
Associates in Science McMurry University - Abilene, TX 1996
Skills
•Call Center
•Customer Service
Additional Information
References:
Danielle Boggess-Supervisor at ETC-214-***-**** Alendra Lott-Team Lead at ETC-469-***-**** Stephanie Sanchez-Team Lead at ETC-469-***-****
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