Assistant Data Entry Clerk

SHIRLEY BERRY

870-***-**** ***********@*****.*** LinkedIn Magnolia, AR

ADMINISTRATIVE ASSISTANT DATA ENTRY CLERK CLINICAL COORDINATOR

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KEY STRENGTHS

Customer Service Verbal & Written Communication Problem Solving Data Entry Organizational Skills Active Listening

Time Management Microsoft Office Suite Multitasking PROFESSIONAL EXPERIENCE

Compete Home Care Eldorado, AR JAN 2018 – present Home Health Aide

• Regularly worked the night shift as part of a rotating schedule, quickly adapting to different duties and responsibilities and acquiring a 95% satisfaction rate for efficiency, promptness, & care

• Built trusted relationships with 10+ residents by interacting with them & prioritizing their comfort

• Handled 40 incoming calls daily whilst managing workload

• Improved client’s information entry by 55% through ensuring relevancy, accuracy and highlighting any discrepancies to senior managers

Hudson Memorial Magnolia, AR MAR 2015 – DEC 2017 Care Coordinator/Administrative Assistant

• Overhauled existing employee onboarding processes resulting in an increase in performance of 30% in the average employee’s first three months

• Improved accuracy in data entry by 40% through reviewing documentation for completeness and compliance with regulations

• Trained 15 new employees to transcribe, verify and enter data from source documents directly to the computer, and to operate other office and data processing equipment.

• Performed heavy data entry efficiently, handling 70 incoming calls daily whilst reviewing and verifying data Independent Contractor Magnolia, AR MAR 2012 – FEB 2015 Healthcare Assistant

● Fulfilled 100% of deadline requirements using an online file-management system to complete, submit, and correct transcription projects

● Maintained staff by recruiting, selecting and training new employees, resulting in an average of 35% in staff productivity

● Acted as key contact for issue resolution and customer advocacy, reducing issues and complaints by over 45%

● Improved operations by 30% through providing excellent customer service to over 400 customers EDUCATION

Bachelor of Business Administration Southern Arkansas University

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