R.N Case Manager

CARRIE A. CASTILLO, R.N.

*****************@*****.*** 414-***-**** (C) South Milwaukee, WI 53172

Summary

Dedicated and highly organized health care professional. Well-qualified for psychiatric clinic nursing position based on:

Currently employed as a case manager, working with women that have HIV/AIDS and mental illnesses.

Successful experience in a psychiatric crisis center of a major mental health facility, as well as a health care services background that includes helping patients with mental health issues.

Successful completion of a nursing degree featuring a clinical in mental health and psychology coursework emphasis.

Patient advocacy, compassion, and strong desire to care for and instill hope in individuals afflicted with mental illness.

Leadership experience that includes special recognition for customer service excellence. Registered Nurse License – State of Wisconsin- 198752-30 Certified Nursing Assistant – State of Wisconsin

Certified in CPR / BLS – American Heart Association Formerly Licensed as Massage Therapist and Certified as Chiropractic Assistant Skilled in EPIC; Cerner; MS Word, Excel, and PowerPoint PROFESSIONAL EXPERIENCE

Registered Nurse VIVENT HEALTH, RN Case Manager, HIV Women’s Program – Milwaukee, WI 2020-Current

● Provide direct nursing care in accordance with the established policies, procedures and protocols of Vivent Health.

● Develop comprehensive personalized service plans

● Advocate for patients

● Review utilization of services

● Coordinate access to health and support services

● Monitor clients to determine efficacy of care plan

● Complete initial assessment of clients’ needs

● Continuous client monitoring to evaluate to efficacy of service plan

● Complete yearly comprehensive assessments

● Coordinate transportation to/from appointments

● Assist clients in scheduling and coordination of medical appointments

● Contact providers as needed for continuity of care Registered Nurse Milwaukee County Behavioral Health Department, PCS and Acute inpatient – Milwaukee, WI 2017-2019

● Assessed, evaluated and provided direct emergency psychiatric care to the most critically acute patients ranging from early childhood to late adulthood in psychiatric crisis and drug induced mental illness

● Treated patients who presented voluntarily, on emergency detentions, third party petitions and on police holds

● Served patients with legal holds and court dates. Followed protocol for court ordered medications and stipulations

● Cared for homeless individuals, drug and alcohol users, repeated sex offenders and felons

● Treated patients that were transported to the facility from hospitals after suicide a empts and from other psychiatric facilities after patients were deemed too dangerous or too acutely ill

● Developed interpersonal therapeutic relationships with patients while thoroughly charting objective and subjective behaviors

● Assisted the patients in understanding the nature of emotional disturbances and accepting the need for treatment

● Admi ed patients to acute units and transferred them to other psychiatric facilities

● Assisted in transporting patients to detox facilities, shelters, group homes and warming houses

● Worked collaboratively with psychiatrists, nurse practitioners, CPS, MPD, MCSD, social workers, group homes and detox staff to observe, diagnosis and medicate patients as needed

● Assisted in maintaining a safe and secure environment for patients and staff while providing prompt, efficient and responsive service

RN Case Manager Jewish Family Services – Milwaukee, WI 2016-2017

● Coordination of patient care for over 80 patient case load.

● Completed care visits per policy. Assessed patients needs and implemented care plans.

● Worked extensively with care plan team including but not limited to; case managers, doctors, hospital and nursing home staff.

● Completed comprehensive assessments and detailed assessments for WISHIN.

● Developed care plans, monitored and updated as needed. Registered Nurse, QMP, Charge Nurse Rogers Memorial Hospital – Brown Deer, WI 2015-2016

● Instrumental in creating and implementing the procedures for the hospital from the ground up.

● Within 6 months I moved from in-patient to working as sole nurse for adolescent day treatment program.

● Cared for and treated patient’s detoxing from ETOH and drugs.

● Created and implemented treatment groups.

● Implement and monitor patient care plans.

● Monitor, record and communicate patient needs and condition as appropriate.

● Note and carry out physicians’ orders.

● Assess and coordinate planning needs with members of the healthcare team. Registered Nurse Milwaukee County Behavioral Health Department – PCS/Observation – Milwaukee, WI 2014-2015

● Conduct intake and comprehensive assessment services for up to 10 patients per shift in busy psychiatric crisis center.

● Develop nursing plans and provide direct care for patients in facility’s observation unit. Document and communicate triage decisions.

● Implement physicians’ orders to administer medications and to arrange for diagnostic tests.

● Manage patient transfers and initiate discharges. Work across a wide variety of mental illnesses (including schizophrenia). Commended by supervisor for a aining and sustaining strong, trusting patient relationships. Certified Nursing Assistant: Aurora St. Lukes Medical Center – Milwaukee, WI 2013 - 2014 Provided high-quality care in 24-bed Cardiac Thoracic Unit for patients dealing with various heart and lung conditions, dialysis, hepatitis, and AIDS. Patients included individuals from the Department of Corrections. Assisted with addressing Emergency Room (ER) overflow in helping patients with issues that included suicide ideation, depression, and dementia. EDUCATION & PROFESSIONAL DEVELOPMENT

Associate of Science in Nursing: Cardinal Stritch University – Milwaukee, WI December 2013

Clinicals: Aurora St. Luke’s South Shore (Mental Health and Med Surg); Columbia St. Mary’s (Med Surg); Wheaton Franciscan Healthcare St. Francis (Maternal Newborn); and Christ Memorial Lutheran School (Public Health School Nursing)

Key courses: Nursing Fundamentals; General Psychology; Life-Span Psychology; Human Personality; Pathophysiology; Pharmacology; Health Promotion and Maintenance I, II, and III; Anatomy & Physiology I and II

Phi Theta Kappa Honor Society (transferred through MATC) Mental Health Nursing Seminar: Northwest Health Foundation 2013 Message Therapy Diploma: Lakeside School of Massage Therapy – Milwaukee, WI 2002 Motivational Interviewing: UW Wisconsin Continuing Education Program 2021

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