Loan Processor Customer Service
Resume:
PHILASHONTAE PHILLIPS
MORTGAGE LOAN PROCESSOR
OBJECTIVE
To obtain a position in Senior Mortgage Loan Servicing where my team leadership, customer service and knowledge of various Loss mitigation processes, will enhance the borrower experience. This allows me to provide fast and efficient processing as well as provide opportunity for career advancement. EXPERIENCE
SENIOR MORTGAGE ACCOUNT MANAGER L2
Amerinat Governmental Program
ARIL 2020 -PRESENT
• Managing pipelines to prepare loans for closings based on federal programs.
• Verification of application based on governmental standards and guidelines.
• Knowledge of FHA guidelines, policies, procedures and documents.
• Effectively communicate loan details and final figures with the borrowers
• Investigate loan eligibility and update loans with correct or new information MORTGAGE LOAN PROCESSOR/CLOSER
FREEDOM MORTGAGE
OCTOBER 2018 MARCH 2020
• Reviewed /underwrote loan applications to assess the credit and fraud of potential borrowers.
• Collaborated interdepartmentmentally to analyze underwriting policies and procedures increase efficiency by 50% and streamline work process,.
• Analyzed a high volume of financial douments and statements to solidify credit worthiness and identify risk factors
• Proved comprehensive knowledge of credit proactices, laws, and regulationsby evalutating quantitative databetween operations teams to properly mitigate credit risk scenarios.
LOAN MODIFICATION SR. ASSOCIATE
NATIONSTAR D/B/A MR. COOPER
NOVEMBER 2015 SEPTEMBER 2018
• Trainer and Mentor for all new processors by helping them to increase quality clearing conditions by 20% approval rate for the common conditions of income verification and text transcripts.
• Establish communication for implementation of changes In policy and process: simplifying terms to assist in swift comprehension by others to improve compliance and maintain overall performance standards.
• Recognized as a leader with Mr. Cooper based on the foundation of strong work ethic, attention to detail, serving the best needs of both the client and the cooperation and the overall drive to increase and improve sales production. C O N T A C T
******************@*****.***
3924 Oak Arbor Dr.
Dallas, Tx 75233
DFW AREA
ACOMPLISHMENT
• Nominated DCP( Decision
Certified Pocessor 2 years
consecutively 2020 & 2021
• Achieved personal goal of
incresed condition cleared by
team of 30% q1 to q4 with my
leadership.
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