Customer Service Assistant Manager
Resume:
Joshua Piper
Retail Manager, trainer, and recruiter.
Deltona, FL 32738
(407) 285- 9101
***********@*****.***
Professional Summary and Career goals
I am recognized as a successful leader in hiring, training, and developing future managers. These results are achieved by helping our customers understand the benefits of our brands in a way that motivates them to make incremental purchases. This involves presenting the brand in a way that makes it easy for the shopper to see the benefits, and logical for our hourly associates to present the brand in a clear and convincing manner that delivers excellent customer service. I believe the skills that have made me successful in retail management are transferable to an outside sales role, and I would like the opportunity to demonstrate my passion for selling a quality product, with excellent customer service, and mentor future leaders.
Lenscrafters, Altamonte Springs — Assistant Manager August 2019 - Present
Tillys, Sanford — Store Manager
August 2011 - August 2019
Managing and maintaining high volume retail store while being recognized in the Region as a training location for future leaders. Maintained staffing, scheduling, payroll, and day to day duties of retail location while traveling to other stores to help implement company initiatives with other store teams.
No Fear, Daytona — Team Lead, Assistant Manager, Store Manager
December 2008 - June 2011
In charge of recruiting, hiring, and training store opening teams. Trained and developed sales associates, assistant managers, and store managers for the region. Responsible for large amounts of revenue and cash handling. Recognized for ability to maintain store merchandising and marketing standards while exceeding store sales goals.
EDUCATION
Graduate Certificate, Granville High School, Granville, OH 2004 - 2006
SKILLS
Exceeding sales goals in a retail
environment
Product presentation and benefit
delivery
Customer Service Experience &
Retention/repeat sales
Recruiting, training, developing and
promoting sales associates to higher
volume/positions
AWARDS
Store of the month, highest customer
satisfaction in district and region, top
volume, and completing sales goals for
months, quarters, and years.
Set company record for highest email
capture percentage resulting in repeat
customers.
REFERENCES
Nancy Bruno
Self Employed
Damon Callaway
Former Regional Manager Tillys
Retail Consultant @ Gordon
Brothers
Jamil Ficklin
Regional Manager at Lululemon
Chris Rimerez
District Manager No Fear
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