Customer Service Entry Clerk

Cedoney Marshalee Tyndale

Kingston, Jamaica

Telephone Number: 1-876-***-****;

E-Mail: *********@*****.***

Specialization: Hospitality Professional/Customer Service

CAREER OBJECTIVES:

To secure a suitable position in a reputable organization, my aim is to add value to the organization by means of hard work, dedication and the display of above standard customer service skills as I aid in the achievement of the goals of the organization.

PROFESSIONAL EXPERIENCE:

Front Desk Agent

K Bar S Lodge (USA) May 2016 – October 31, 2016

Greeting guests

Checking guests in and out of the hotel

Making and modifying reservations

Take phone calls, providing necessary information and transferring calls

Contact housekeeping and/or maintenance when a problem is reported

Manage accurate accounting of all rooms

Balance cash at the end of a shift

Ensuring that all guest needs are effectively met

Restaurant Manager

5 STAR Restaurant (Jamaica) November 2014 – May 2016

Monitoring at least 3 employees on a daily basis

Tending to customer’s by giving information about specific products/services

Handling guests complaint

Purchasing and receiving goods from suppliers and filing and updating records of items sold and received on a daily basis.

Overseeing the daily operation of the business

Supervisor

Cannonball Café (Jamaica) September 2014 –November 2014

Monitoring at least 2 employees daily

Preparing food and drink items and serving customers

Ordering and receiving goods

Collecting cash for items sold and making change when necessary.

Cedoney Marshalee Tyndale

*********@*****.***

Restaurant Server

Goldstrike Casino Resort USA (Training Program) September 2012 – March 2013

Taking food orders from guests, entering orders into kiosk, retrieving and taking meals ordered to guests, receiving payment for meals sold and making change when necessary and communicating and meeting guests’ needs effectively.

Customer Service Representative/ Cashier/Data Entry Clerk

CDR Enterprise Limited (Jamaica) June 2011 – September 2012

Purchasing and receiving goods from suppliers and collecting money for goods sold and generating change when necessary

Giving information about specific products/services and selling food, personal and household items to customers, filing and updating records of items sold and received on a daily basis.

Guest Room Attendant

First Gold Hotel and Gaming USA (Internship) May 2010 – September 2010

Cleaning up to 14 guest rooms on a daily basis, making beds, replenishing amenities, restocking carts and ensuring that all guest needs are effectively met.

Guest Room Attendant

Best Western Hickok House USA (Internship) May 2009 – September 2009

Cleaning up to 12 guest rooms on a daily basis, making beds, replenishing amenities, restocking carts and ensuring all guests needs are effectively met.

Guest Room Attendant

Best Western Hickok House USA (Internship) May 2008 – September 2008

Cleaning up to 12 guest rooms on a daily basis, making beds, replenishing amenities, restocking carts and ensuring guests needs are effectively met.

EDUCATION:

City & Guilds Certificate in Customer Service

Health, Education and Counseling Institute/HECOIN – Kingston, Jamaica

B.Sc. Hospitality & Tourism Management – November 2011

Excelsior Community College – Kingston, Jamaica

Associate Degree in Housekeeping Operations – May 2009

Excelsior Community College – Kingston, Jamaica

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