Customer Service Maintenance Supervisor

Matt Francisco

*** **** ****** **, ******, MI ***31 Cell: 616-***-****

Email: *****************@*****.***

Objective:

To continue personal and professional growth through new educational opportunities and work experiences.

Personal Characteristics:

Respect, accountability, courtesy, and integrity are guiding principles. Believe in taking personal responsibility and finding ways to get the job done. Take pride in working independently or with others to develop and implement creative solutions to problems. Excellent customer service skills, both internal and external, developed in shipping/receiving and logistics-focused work environments.

Skills and Knowledge:

Intimate knowledge of production plant performance, line integration, part specifications, quality standards and thresholds, and warehouse operations in a large-scale industrial setting. Extensive experience troubleshooting and repairing mechanical components of industrial equipment. Admittedly rusty in more advanced electrical principals, basic skills still intact. 10 years of MIG and Arc welding experience. Proficient in Microsoft Office, Outlook, and some Allen Bradley PLC work. Experience in Union and Non-Union environments.

Work Experience:

Steelcase – 4100 68th St SE, Caledonia, MI 49316 – 616-***-****

March 2018 – Present

Machine Repair Journeyman Supervisor: Scott Kolenda

Duties: Welding and Fabrication, rigging, mechanical aspects of CNC mills and routers, hydraulic presses, and various other primary and support equipment used in furniture production. Extensive training in preventative and downtime maintenance. Filled in for the supervisor in a leadership role for several weeks at a time, for a crew of 12 journeyman, including several retired GM Journeyman.

Ventra Automotive - 14 Beardslee St., Ionia, MI 48846 - 616-***-****

Sept. 2009 – March 2018

Plating Maintenance Journeyman Supervisor: Chad Borton

Duties: Performed a variety of tasks in the skilled trades department which require diligence for quality assurance, production speed and efficiency, time management and flexibility in service of the common good of the production line and the success of the company. In the position, I was tasked with electrical and mechanical troubleshooting and repair on cranes, R.O. water systems, roof top heaters, hydraulic systems, rectifiers, and light work on drives and PLCs. I also did welding & fabrication work, pneumatic, steam and liquid plumbing. I spent time training new apprentices on how to safely, efficiently and properly complete the above tasks. I also spent 3 years on the production side of the plant as general labor.

Walsh Construction - 1035 Butterworth St. SW, Grand Rapids, MI 49513 - 616-***-****

April 2009 – Oct. 2009

Position: Demolition Laborer Supervisor: Ken Walsh Sr., Owner

Duties: Performed work on jobsites including interior and exterior demolition, concrete cutting, and loading/driving company vehicles with work equipment and demolished materials.

Education:

Montcalm Community College - 2800 College Dr., Sidney, MI 48885 - 989-***-****

2012-2015

Maintenance Mechanic Journeyman’s Card

Lowell High School – 11700 Vergennes Ave., Lowell, MI 49331 – 616-***-****

2002-2006

Diploma – Class of 2006

References:

Scott Kolenda - Skilled Trades Supervisor, Steelcase – 616-***-****

Relation: Scott is my current supervisor at Steelcase (2018 – Present)

Todd Van Duine – Current Steelcase and retired GM Journeyman – 616-***-****

Relation: Co-worker at Steelcase

Chad Borton - Maintenance Supervisor, Ventra Automotive – 989-***-****

Relation: Chad was a supervisor of mine in my position at Ventra Automotive.

Ken Walsh, Sr. – Owner, Walsh Construction Company – 616-***-****

Relation: Ken is a close family friend I worked for when I was fresh out of High School Steelcase (2006 – 2007)

Rob Phillips - Department Manager, Amway - 616-***-****

Relation: Rob was a supervisor of mine during my time at Amway, in 2008 and 2009. We became friends and hunt together still.

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