Customer Service Representative

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ROSE GRAY

** ******** ******, ******, ** 76266 @ 972-***-**** @

*********@*****.***

Professional Summary: Energetic Customer Service Representative with

several years of experience resolving complex customer inquiries. Passionate

about building strong customer relationships, driving brand loyalty, and

increasing customer engagement.

Additional core competencies include: e¢MS Word eCustomer Service

Relations eDetailed Orientated eTeam player eSelf motivated

PROFESSIONAL EXPERIENCE

Winstar World Casino, Thackerville, OK

VIP Hotel Customer Service, October 2020 — Present

* Responsible for greeting guests.

¢ Check-in and check-out tasks.

¢ Manage reservations, provide information about rooms rates and

amenities.

* Help create a pleasant and memorable stay for our guests.

¢ Arrange personalized services for VIP customers.

Target Store, Denton, TX

Sales Team Member (Seasonal), October 2019 — January 2020

* Received, stored, and issued sales floor merchandise for women’s

intimate apparel and children’s department.

* Stocked shelves, racks, cases, bins, and tables with merchandise.

¢ Arranged merchandise displays to attract customers.

* Periodically took physical count of stock, checked and marked

merchandise.

¢ Fitting room attendant assisted guiding customers towards dressing

rooms, placing unwanted items back to display racks, bringing different

clothing sizes and designs as required by customers, helped customers

with personal items and questions.

JCPenney Corporate, Plano, TX

Detail Assistant Women’s Department, January 1995 — June 2000

¢ Arranged travel and entered expenses for manager.

* Created purchase orders for merchandise.

¢ Maintained sample room rotating seasonal merchandise every eight weeks

along with scheduling donation pick-up to eliminate old samples.

¢ Updated merchandise sales reports daily, weekly and monthly.

* Worked directly with several clothing distributors to receive samples

monthly in a timely manner.

* Coordinated and sustained buyer’s schedule daily.

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