Student Representative Call Centre
Resume:
Identity Number
Date of Birth
: 12–03–1998
Gender : Female
Nationality : South African
Race
Marital Status
Health Status
: African
: Single
: Excellent
Language(s) : Setswana & English
Criminal record : None
Availability
: Immediately
EDUCATIONAL BACKGROUND
Rand Girls High School
Subjects Passed
: Grade 12 (2016)
: Copy Attached
WORKING EXPERIENCE
Name of Company
Occupation
Duration
: O’Keeffe& Swartz Sales Company
: Sales Consultant
: 2017–2019
Job Description
• Answering calls & responding to emails
• Manage and resolving customer complaints
• Produce call reports
• Update existing customers information
• Identify and Escalate priority issues
• Provide customers with product & service information
• Research required information using available resources
• Handling customer queries telephonically
PERSONAL INFORMATION
LESEDI NALEDI NKETE
About me
I am a punctual and motivated individual who is able to work in a busy environment and produce high
standards of work. I am able to take instructions from all levels and build up good working relationships with all colleagues. I am able to work without supervision and I have good communication skills
************@*****.***
637B Kgaka Street. Zone 7,
Meadowlands, Soweto 1852
Name of Company
Occupation
Duration
: O’Keeffe& Swartz Sales Company
: Verification Officer
: 2019 up to date
Job Description
• Setting the quality standards for incoming & outgoing calls
• Continuous training of sales consultants
• Ensuring call centre agents comply with the FAIS Act
• Listening to live outgoing calls between the call centre agent & client
• Identify & Escalate priority issues
SKILLS AND COMPETENCIES
• Effective communication (Written & Verbal)
• Teamwork & Collaboration
• Critical thinking & Problem-solving
• Enthusiastic & Willingness to learn
• High work ethic
• Honesty & Reliability
• Good attention to details
• Ability to adopt to change
• Basic computer skills (word, excel, PowerPoint)
ACHIEVEMENT AND AWARDS
• Best New Comer Award - Ranked number 1 for making the most commission in the business out of all new employees
• Debate team & Executive committee (Head Girl)
• Public speaking captain
• Member of the Student Representative Council
• Head Girl of the Student Representative Council
REFERENCES
Reference : O’Keeffe& Swartz Sales Company
Contact Person : Elizabeth Tsubane (Manager)
Contact Number : 083-***-****
Reference
: O’Keeffe& Swartz Sales Company
Contact Person : Gugulethu Landu (Manager)
Contact Number
DECLARATION
I hereby declare that all the provided information and facts stated are true, correct and complete to the best of my knowledge and belief.
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