Identity Number

Date of Birth

: 980-***-**** ***

: 12–03–1998

Gender : Female

Nationality : South African

Race

Marital Status

Health Status

: African

: Single

: Excellent

Language(s) : Setswana & English

Criminal record : None

Availability

: Immediately

EDUCATIONAL BACKGROUND

Rand Girls High School

Subjects Passed

: Grade 12 (2016)

: Copy Attached

WORKING EXPERIENCE

Name of Company

Occupation

Duration

: O’Keeffe& Swartz Sales Company

: Sales Consultant

: 2017–2019

Job Description

• Answering calls & responding to emails

• Manage and resolving customer complaints

• Produce call reports

• Update existing customers information

• Identify and Escalate priority issues

• Provide customers with product & service information

• Research required information using available resources

• Handling customer queries telephonically

PERSONAL INFORMATION

LESEDI NALEDI NKETE

062-***-****

About me

I am a punctual and motivated individual who is able to work in a busy environment and produce high

standards of work. I am able to take instructions from all levels and build up good working relationships with all colleagues. I am able to work without supervision and I have good communication skills

adqo9i@r.postjobfree.com

637B Kgaka Street. Zone 7,

Meadowlands, Soweto 1852

Name of Company

Occupation

Duration

: O’Keeffe& Swartz Sales Company

: Verification Officer

: 2019 up to date

Job Description

• Setting the quality standards for incoming & outgoing calls

• Continuous training of sales consultants

• Ensuring call centre agents comply with the FAIS Act

• Listening to live outgoing calls between the call centre agent & client

• Identify & Escalate priority issues

SKILLS AND COMPETENCIES

• Effective communication (Written & Verbal)

• Teamwork & Collaboration

• Critical thinking & Problem-solving

• Enthusiastic & Willingness to learn

• High work ethic

• Honesty & Reliability

• Good attention to details

• Ability to adopt to change

• Basic computer skills (word, excel, PowerPoint)

ACHIEVEMENT AND AWARDS

• Best New Comer Award - Ranked number 1 for making the most commission in the business out of all new employees

• Debate team & Executive committee (Head Girl)

• Public speaking captain

• Member of the Student Representative Council

• Head Girl of the Student Representative Council

REFERENCES

Reference : O’Keeffe& Swartz Sales Company

Contact Person : Elizabeth Tsubane (Manager)

Contact Number : 083-***-****

Reference

: O’Keeffe& Swartz Sales Company

Contact Person : Gugulethu Landu (Manager)

Contact Number

: 067-***-****

DECLARATION

I hereby declare that all the provided information and facts stated are true, correct and complete to the best of my knowledge and belief.

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