Shiver Feliciano

*** ******* ***, *****, ** ***45 714-***-**** adqo9e@r.postjobfree.com

SUMMARY

Detail-oriented and creative individual who excels in prioritizing, completing multiple tasks simultaneously and delivering superior results. As customer support specialist I maintain a very high standard of client satisfaction and retention. Excellent written and oral communication skills. Flexibility with full-time schedule. I have expert experience in management and as coordinator. I have proficient computer skills in Microsoft Office Word, Excel, PowerPoint, Outlook, Google Sheets, Google Docs, Skype, Zoom, Microsoft Teams and Cloud platforms.

PROFESSIONAL EXPERIENCE

LVMH MOËT HENNESSY LOUIS VUITTON GROUP Los Angeles and Orange County, CA

Givenchy Product Specialist August 2017 to October 2021

Expert product sales associate, brand ambassador and coordinator.

Appointment setting and worked to manage monthly schedules.

Facilitated training classes and recruiting new hire employees.

Investigate customer queries and provide solutions.

Work independently with the utmost of professionalism, integrity, and dependability

Effectively manage time, and individually prioritize multiple tasks of competing priority.

CHANEL Orange, CA

Independent Cosmetics Advisor and Sales Expert February 2014 to July 2017

Collaborated with management, team members and store staff to plan and execute a successful campaign event.

Consistently met or exceeded monthly sales goal for Chanel line and third-party retail corporation quota.

Responsible for managing communication between customers, and outside partners.

Demonstrate skills using word processing and spreadsheets.

Ensure adherence to company policies and contracts.

NEIMAN MARCUS Newport Beach, CA

Yves Saint Laurent Product Specialist March 2011 to December 2013

Analyze and identify seasonal trends and provide reports.

Ensured orders are processed and entered accurately into our systems.

Gained new clients via in-person store walk-in and social medias.

Answer incoming phone calls and identify client’s needs.

Authorized and collaborated with vendors to prepare for events.

Build strong relationships with staff and clientele

NEIMAN MARCUS Newport Beach, CA

Le Metier de Beaute Product Specialist July 2009 to March 2011

Assisted with trainings and recruitment.

Planned monthly special events to increase sales quota.

Responsible for maintaining and ordering inventory of products.

Utilizing various software programs to resolve customer inquiries.

BLOOMINGDALES Costa Mesa, CA

Georgio Armani Cosmetics, Make-up Artist & Counter Manager September 2006 to October 2008

Managed a team consisting of full-time and part-time employees.

Assisted in the interview process and hiring new employees.

Provide guidance through online ordering process and in store. products.

Address and resolve post-order questions regarding shipping, billing, and delivery.

EDUCATION

Certified Makeup Artist, Journeyman Program Makeup Designory, MUD Burbank, CA 2004

High School Diploma Palmdale High School Palmdale, CA 2003

HOME OFFICE EQUIPMENTS

Samsung laptop, Intel Core i7 with Windows 10, MacBook Air, Ipad Pro, Microsoft Office Suite, Filemaker Pro, Microsoft Digital Image Suite, Keynote, Internet connection (400 Mbps download, 20 Mbps upload), scanner, fax, phone landline with call waiting feature, headset with microphone, VoiP, Efax, and Cloud storage. Typing speed 75wpm.

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