Service Representative Customer
Resume:
JUANCARLOS OLAGUE -CASTILLO
CONTACT
**********@*****.***
d, Ca 94801
PROFESSIONAL SUMMARY
I'm an artist that works well
alone though I work great with
others.I work great in a fast
past environment and well
under pressure.
Availability Mon -Fri all day
Sat-Sun all day
SKILLS
Creative thinker
Artistic
Problem solver
Good communicator
Works well under pressure
Bilingual, I speak fluent
Spanish and English
Work well with others
EXPERIENCE
LEAD SIGN/ART DIRECTOR May 2016 May 2018
The Do Lab, Los Angeles, Ca
Lead sign artist
lead installer
Direct a team of artist to create and excute art instaltions,
informational signs. aswell as bar and restaurant sings.
Direct art installers to evaluate situations take on task correctly and
efficiently,build and repair in a fast pace high stress environment .
Problem solve
Deescalate
ARTIST HOSPITALITY May 2016 May 2018
The Do Lab, Los Angeles, CA
Night manager/Lead
Artist hospitality department for Lightning in a bottle music and
immersive art festival
Coordinate logistics
dispatch a team of runners to delivery, source beverages,meals for
artist.
keep all bars,backstages,green rooms stocked and prepared to
attended to artist /festival attendees.
Facilitate any concerns or needs the artist have
deescalate any issues and problem-solve in a fast pace high stress
environment.
MANAGER Jan 2012 Sep 2013
Hostel casa Amarilla, San Juan del sur, Nicaragua
Manage hostel
Attend to customers
Delegate task
Make sure rooms are cleaned properly by staff
Reception
Take customers information
Check in -check outs
CUSTOMER SERVICE REPRESENTATIVE Apr 2009 Sep 2011
Sitel, Managua, Nicaragua
Customer service representative
Verifying customer correctly
Accessing customer account correctly
Deescalate any concerns or issues customers are having with their
account.
Help costumer troubleshoot any issue they are having with their
account .
transfer to correct department that can help resolve customer
concers if not able to do so.
Multi task
Write report on issue or any escalations customer has with account
before call ends.
EDUCATION
HIGH SCHOOL DIPLOMA Jan 2009
Anglo americano, Manague, Nicaragua
I attended nd graduated high-school in Managua Nicaragua from
2007-2009
Contact this candidate