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Student Ambassador Customer Service

Tempe, AZ
April 05, 2022

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Lexi Fernandez

New York, NY *****


Authorized to work in the US for any employer

Work Experience


Accelerated Study - New York, NY

February 2020 to May 2020

Provide students with low income with textbook funds as well as a metro card good through the entire semester.

Help kids do online computer work

Help student manage the system of CunyFirst

Guide student's on the right pass to graduate

Customer Service Representative

Stericycle Communication Solutions

March 2016 to December 2019

• Answer switchboard and route calls to appropriate resource

• Provide customers with product and service information

• Manage and resolve customer complaints

• Process orders, forms and applications

• Identify and escalate priority issues

• Document all call information according to standard operating procedures

• Maintain solid customer relationships

• Suggest solutions when a product malfunctions.

• Answer questions about warranties or terms of sale.

• Utilize computer technology to handle high call volumes.

• Take payment information and other pertinent information such as addresses and phone numbers. Social Work Internship

Brightpoint Health - New York, NY

March 2019 to October 2019

• Field work / home visits with clients

• Provided services for clients with chronic illnesses

• Dealt with clients between the ages of 21-75

• Called clients over the phone to check up on their mental health

• Assisted clients on going to their appointments and also scheduled appointment for them Student Ambassador for Parent Teacher Conferences and Open Houses Global Learning Collaborative - New York, NY

November 2012 to June 2016

• Aid teachers and Assistant Principal in preparing the school for Parent Teacher Conferences

• Lead tours for prospective students and their parents during open houses

• Assisted with the sale of products at school events

• Provide assistance to parents by giving directions

• Liaise between parents and teachers

Student Counselor

Greater Ridgewood Summer and Afterschool Youth Program - Ridgewood, NY July 2015 to October 2015

• Managed and cared for a group of 15 to 25 children

• Ensured safety off all children and managed children's behavior

• Responsible for teaching children their daily activities and assignments

• Escorted children to events and field trips

• Acted as a role model and mentor

• Helped students with their homework as well as their class work. Education

Associate in Human Services

Borough of Manhattan Community College - New York, NY August 2016 to Present

High school diploma

Global Learning Collaborative - New York, NY

September 2012 to June 2016


• Proficient in reading, writing and speaking Spanish

• MS Word

• Strong communication and interpersonal skills

• Adapt well to new environments

• Conflict Resolution

• Project Management

• critical thinking

• creativity

• active listening

• Classroom Management

• Mentoring

• Organizational Skills

• Experience with children

• Customer service

• Human resources

• Computer skills

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