Customer Service Air Force

REGINA Y. S. HAMMER

*** ****** **** *. ******* Beach, Florida 32550

Contact # 850-***-****

E-mail: *******@*****.***

Objective

Seeking a position within your organization as a motivated employee.

Career Summary

Experienced in Customer Service, Receptionist, Reservationist, Telephone System Operations, Visual Merchandising, New Accounts, Marketing, Pharmacy, Cashier, Sales and Catering.

Professional Experience

• Hotel front desk and reception in Lodging and resort settings.

• Resort reservationist and scheduler.

• Telephone operations, call directing and services.

• Pharmacy Technician in the Philippines.

• Customer service to ensure 100% customer satisfaction.

• Responsible for sales, proprietary and restricted personal information protection.

• Drug accountability and protection.

• Inventory control and accountability of retail merchandise, both on the floor and warehouse.

• Responsible for coordination with support vendors/contractors for parts, equipment, and service in the event of equipment or component failure.

• Responsible for the visual merchandising, display coordination, store advertisement and price sign changes.

• Consumer support in customer service settings providing purchase, layaway, return, and exchange services.

• Protection and accountability by law of controlled substances including narcotics and medicines.

Computer experience with software such as Microsoft Windows 8, 10, 11 and Microsoft Office 2016, 2019 and Adobe Acrobat.

Training and Education

High School Diploma.

(AAS) Degree in Business Administration at NWFSC. (In progress, incomplete)

Certificate of Completions OST 2117- Keyboarding and Document Processing 2.

Sandestin Golf and Beach Resort Operations Training.

Henderson Resort Telephone systems and reservations training.

SAKS Inc. McRae’s, Sears, Dillard’s, Pier One and the Army Air Force Exchange Service (AAFES) Customer Service Training.

USAF Services and Support Squadron Training.

AAFES Pacific SAC Training and Pacific Area Initial Associate Training.

Assistant Pharmacist at Saint Agnes Drugs Makati Manila, Philippines.

Awards

Certificate of Appreciation from the U.S. Air Force Spouse Support recognition 2000.

Certificate of Excellence Million Dollar club in sales achievement May 1998.

Certificate of Professionalism April 1998.

Employment History

Henderson Resort, Destin, FL.

Sandestin Golf and Beach Resort, Miramar Beach, FL.

US Air Force Support Squadron, Lodging, Reception, Eglin AFB.

Pier1 Imports (U.S.) Inc. Part-time Sales/Clerk.

Self Employed Family Home Caregiver/Occupational Therapist.

SAKS Incorporated McRae’s Seasonal Customer Service.

Dillard’s Company, Jewelry Dept./Sales.

Sears Roebuck Co., Men’s Clothing Sales/Customer Service.

AAFES Main Exchange, Cashier, Customer Service.

AAFES Pacific Four Seasons Store, Cashier, Customer Service.

Saint Agnes Drug Store Philippines, Assistant Pharmacist.

Ely’s Lechon House Restaurant, Hostess, Receptionist.

References

Name: Address: Phone:

Margo Manasan 8637 Wild Diamond Ave. LV Nevada 89143 702-***-****

Eric J. Pogue 1043 Quail Hollow Dr. Mary Esther FL 32569 850-***-****

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