Customer Service Representative

DANA BROOKS

North Brunswick, NJ *****

********@*******.*** 732-***-****

WORK EXPERIENCE

Customer Service Representative/Processor

Chubb Insurance - Whitehouse Station, NJ

October 2020 to Present

• In charge of processing agent and insured requests in a timely and accurate manner.

• Attained the title of subject matter expert for the forms processing role, becoming the go-to for special requests, subject matter projects and all client-facing matters.

• Fulfilled a variety of daily tasks that required organization, communication and collaboration in order to efficiently complete them.

• Utilized effective communication skills while working within a team setting.

• Handled training for new employees.

• Awarded employee of the month in February 2022.

Physical Therapy Aide

Ivy Rehab Physical Therapy - Hillsborough, NJ

July 2019 to October 2020

• Responsible for setting up equipment for patients to keep them on task with their programs.

• Scheduled patients, answered phones, collected co-pays, and opened and closed the office.

• Trained new employees.

Optometrist Assistant

Target Optical - North Brunswick, NJ

June 2017 to September 2018

• Responsible for scheduling, billing, filing, pre-eye exams and insurance approvals.

• Demonstrated high-quality customer service and communication skills. EDUCATION

Dietetic Internship

Cedar Crest College - Allentown, PA

August 2018 to April 2019

Bachelor of Science Degree in Dietary Science

University of Delaware - Newark, DE

August 2014 to May 2018

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