Support Agent Customer Service
Resume:
Angelique Hutchins
Atlanta, GA *****
***********@*****.***
Objective
Currently seeking a full-time leadership role in a customer focused setting that will allow opportunities to grow within the company.
Experience
Customer Service Representative
ACT Today
November 2020- March 2021
Provided bank cardholders with information regarding deposits, transaction history, web access, password reset, and account updates.
Lead Retail Support Agent
DSI Systems Inc.
January 2020-October 2020
Assisted Retail Associates with AT&T products, services, plans, account changes, sales and returns by phone. Contacting this department is their first call for assistance when there is a question or concern that arises during the point of sale.
Team Lead
Macy’s
March 2018 to December 2019
Responsible for the set-up and removal of signs as directed for promotional events or sales Call Center Supervisor
Teleperformance
October 2016 to July 2018
Take attendance, monitor calls, coach agents on calls, enter and submit time cards to payroll, de-escalate calls, issue credits, release authorization holds on credit cards, issue shipping labels and all other duties assigned to supervisors for the day.
Skills
*Extensive Call Center background
*Respond to customers’ questions/concerns via phone, chat, email and through social media websites.
*Excellent customer service and pc knowledge, Microsoft Office Word, Excel, PowerPoint, type 50 wpm
*Demonstrates effective customer service, verbal and written communication skill in a fast-paced environment
*Ability to upscale and introduce featured products and services while completing telephone transactions
*Support company operations by maintaining procedures and guidelines outlined in training Education
Tarrant County College, Hurst, TX
Fashion Merchandising- 2yr degree program graduated 05/2011 Washington HS, Milwaukee, WI
HS Diploma graduated 06/1999
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