Customer Service Representative

Chris Kotsopoulos

•416-***-**** • *********@*******.*** •

Dedicated professional with more than 20 years’ experience boosting organizational performance through a customer centric approach. Notable success building rapports, analyzing information and exceeding customer needs while overcoming challenging obstacles. Thriving in deadline-driven environments while successfully organizing and managing multiple responsibilities. Motivated to continually contribute and grow within any assigned task or workforce.

DEMONSTRATED STRENGTHS

Excellent attention to detail and job accuracy

High level of integrity, confidentiality and problem-solving abilities

Strong oral, written and analytical skills

Sales driven with proven results

Professional, friendly and exceptional customer service skills

Exceptional organizational and task prioritization capabilities

Competent computer and applications knowledge

Punctual, consistent, reliable

RELEVANT ACCOMPLISHMENTS

Sound understanding of policy/procedure including managing accounts & delinquency

In depth knowledge and understanding of asset/liability management through effective processes

Accountable for risk management with sound recommendations made

Relationship selling with strong management of principles and techniques

Focused ability to prioritize new & existing projects

Proven strength in building new and continuing existing relationships due to consistency, personable attitude and reliability

Communicated with compassion, professionalism and tact when handling sensitive and challenging situations

Taught, practiced, and upheld effective relationship building, recognition of sales opportunities while providing the highest level of service to both

Dedicated employee as well as an inspiring co-worker to my fellow employees/co- workers

Chris Kotsopoulos

•416-***-**** • *****.***********@***********.*** •

EMPLOYMENT HISTORY

Contract Administrator

GM Financial, Toronto, On

2014-Present

Asset Recovery Analyst

Ally Canada, Toronto, On

2010 – 2013

Loan & Loss Mitigation Officer/Maturities

Ally Canada, Toronto, On

2008 – 2010

Customer Service Representative

GMAC,Toronto, On

1998 – 2008

EDUCATION AND TRAINING

O.S.S.D

Diploma – Business/Marketing Centennial College 1995-1998

Training Courses- Six Sigma

AML

Negotiating Mutual Benefit

STRONG ACCOUNTABILITY RELIABLE AND DEPENDABLE SELF MOTIVATED

CK

CK

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