Customer Service Writer

Published Author and Freeland Content Creator with 10+ years of sales and management experience, looking to leverage her skills in communication, customer service, and problem solving into a rewarding position that will make a direct impact on an organization as well as people’s lives.

Professional Experience

Nu Skin March 2019 – Present

Outside Sales Rep/Disributer

Prospect new leads to generate business.

Utilized social media platforms as well as hosted promotional events to market and sell products to clients.

Inventory Management

MKTG/Diageo May 2018 – March 2020

Brand Embassador

Work across key areas of customer activation, advocacy, consumer activation and capabilities of brand knowledge

Understand consumer types, attitudes and trends

Identify emerging trends and communicate that knowledge to key contacts within the team

Develop profitable programs while partnering with our customers in the on-trade

Use customer insights while implementing activation plans

Use sufficient metrics in order to identify key areas of focus, assess alternatives and accurate when needed

Harris Bar and Grill Jan 2018 – April 2018

Bartender/Server

Assertively upsold alcoholic beverages and nightly specials to increase restaurant profitability

Prepared Alcoholic and Non-Alcoholic Drinks in a proficient and timely manner.

Received multiple compliments from patrons and co workers

Doyles Bar and Grill Feb 2016 – Dec 2017

Bartender/Server

Displayed Enthusiasm and knowledge about the restaurant menue and products.

Provided exceptional customer service

Palm Beach Tan Sept 2012 – May 2014

Store Manager

Provided sales training to store staff and worked with team members to improve individual sales as well as store performance.

Increased Revenue of Charlotte, NC location by an Avg of 65% per month for all of first year.

Oversaw and processed all inventory going in and out of the store

Promotions/Advertising through social media, flyering, e-mail blasts, and teaming up with other local businesses for cross promoting

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