Banquet Captain Server
Resume:
GABRIEL L. MARTINEZ
Morristown AZ 85342
*************@*****.***
Position for which applying: Banquet Captain or server or on call Banquet server Commitment: As a member of your Team, I am committed to each guest to anticipate and provide service of the quality found in a 5-Star, or 5- Diamond resort. Management Accomplishments/Responsibilities:
-Proven communication skills; communicating effectively with guests, top management, middle management, and staff bringing clarity and unity of purpose to each function
--Proven communication skills in presenting ideas and innovative thinking to others Proven strengths include diplomacy, creativity, and service to guests, management of food and service, and personnel
-As Banquet Captain at Embassy Suites, I was able to bring our Hotel Banquet Service to the status of Flagship hotel within two years, exceeding expectations of the general manager and owners.
-Experienced in hiring, training, evaluated and retention or dismissal of all food and beverage service employees
-Trained and developed all banquet servers to standards above those required by a 5-Star, 5-Diamond Resort
-Wrote and developed training manual for food and beverage personnel on "How to provide 5-Star and 5-Diamond service
-Experienced in marketing innovative methods for use of the facilities
-Managed at Caleo Resort, Embassy Suites, Hilton Suites, and Hilton Squaw Peak, staff ranging from 2-50 servers at anyone time
-Managed, hosted and cash bars, between one and six bars at a time
-Managed inventory of food and beverage products as well as equipment to maintain operating costs
-Managed food and beverage services for Fortune 500 companies, i.e., Porche, Inc., Eli Lily Pharmaceuticals, John Deere
-Cooperated with Head Chef, Housekeeping, Front Desk, Catering, Audio-Visual and Maintenance Managers in providing 5-Star and 5-Diamond Service at every function
-Supervised logistical set-up of banquet functions, i.e., seating for guests, weddings, buffets, bars, and entertainment
-Proven ability to instill confidence and assuredness in people
-Served as Acting Night General Manager of the Resort at both the Caleo and Embassy Suites
Professional History:
Martinez Cleaning Services - Owner 11/2001 - Current Responsibilities: Marketing, Bookkeeping Purchasing, Clean new site-built and manufacture homes, Business offices, manufactured home models, and reposed homes L" Auberge De Sedona - Banquet Captain
12/2019 - 03/2020
Responsibilities: oversee banquet functions, and staff. Complete captain reports. Close out banquet checks. Pool sets. Manage bars. Inventory. Hilton Squaw Peak – Banquet Captain 08/2015 – 4/2018 Responsibilities: Oversaw functions and staff, completed Captain reports, closed out banquet checks, pulled sets, managed bars, inventory
Hilton Suites – Banquet Captain 05/2014 – 08/2015
Responsibilities: Oversaw functions and staff, completed Captain reports, closed out banquet checks, pulled sets, managed bars, inventory Hilton Garden Inn – F/T Banquet Server & P/T Banquet Captain 04/2011- 05/2014 Responsibilities: Set banquet functions, Provided front and back of the house Service, Plated and Buffet services, Clean up function, Occasional banquet bartender. Crowne Plaza San Marcos Golf Resort – Asst. Banquet Manager 10/2010 – 04/2011 Responsibilities: Banquet recap, Execute banquet functions, bar manager, Banquet set up, Pull sets for functions, Restaurant Manager shifts Renaissance Hotel – On call Banquet Server to Banquet Captain 03/2010 - 10/2010 Responsibilities: Completed Captain reports, bar manager, Banquet recap, pulled sets for functions, Oversaw banquet functions
Caleo Resort and Spanow Fire sky – Banquet Captain 04/2005 - 06/2007 Responsibilities: All Customer Care Manager Duties, Banquet Captain, Captain’s reports, Banquet Recap, Acting Night Manger Security Reports, Security Walks, Equipment and liquor inventory, Guest complaints
Paradise Valley Embassy Suites - Banquet Captain 02/2000 - 04/2003 Responsibilities: Manage banquet functions, Revenue recap, Captain reports, Daily summary report
Phoenician Resort – Banquet Server 02/1997 – 01/2000 Responsibilities: Banquet server, Set Banquet functions, Set buffets, Special event functions, Coffee break team, Provided banquet training Scottsdale Princess Resort – Banquet Captain & Server 09/1989 - 0/41997 Responsibilities: Banquet server, Set Banquet functions, Set buffets, Special event functions, Coffee break team, Managed banquet functions, Completed captain and revenue reports, Provided banquet training, Supervised staff Competed Equipment Inventory, Handled Guest Complaints, References:
Tim Condon, Project Manager, Master of Disaster, Phoenix AZ 602-***-**** Johanny Pena, Customer Service, Amazon, Phoenix, AZ 602-***-**** Nita Oloff, Sales Manager, Resort Homes, Wittmann, AZ 602-***-****
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