Customer Service Representative
Resume:
Christine Jacobson
Remote Customer Service Representative
************@*****.*** • 509-***-****
Milton-Freewater, OR
Customer-focused professional with comprehensive experience in managing and delivering services to clients across different sectors. Demonstrated expertise responding to customer concerns via phone calls/emails and resolving every registered complaint on time to ensure client satisfaction. Adept at driving sales leads and identifying as well as tracking customer requirements to meet customer expectations. Instrumental at modeling courteous and empathetic attitude and exceeding quantitative performance metrics to attain productivity goals. Areas of Expertise
Customer Service
Accurate Recordkeeping
Client Relationship Building
Public Speaking
Information Verification
Client Retention & Acquisition
Issue Resolution
Complaint Management
Cross-functional Collaboration
Professional Experience
Milton High School - Milton-Freewater, OR 2020 – Present Paraprofessional
Facilitate teachers in classroom management and organization of special education programs. Provide face-face assistance to students in their particular issues. Schedule timetable of regular classes. Coordinate with students to address physical, personal, academic, and emotional requirements. Perform administrative key tasks, such as photocopying, tracking student attendance, and evaluating tests and homework. Build and nurture collaborative working relationships with students, parents, and staff.
● Acknowledged employee of year at valley transit and paraprofessional of month at central. Clay In Motion Freewater, Oregon, US 2018
Customer Service and Sales Associate
Answered phone calls to place orders. Supported customers by resolving each concern on time. Served clients by providing information on products/services. Maintained record of demographics, sales orders, and other relevant data. Fostered strong rapport with customers by demonstrating exceptional customer service. Career gap due to relocation to Montana
Washington State Liquor Control Board, Walla Walla, WA 1996 – 2015 Certified Trainer
Organized three-hour group seminars to assess Washington State laws and regulations for beverages services containing alcohol. Arranged certification exams and approved alcohol beverage services. Generated reports and retained accurate records for Washington State Liquor Control Board. Additional Experience
Manager, Wood Intarsia - Walla Walla, WA
Transit Operator, Valley Transit, Walla Walla, WA
Para Educator, Central Middle School-Milton, Freewater, OR Order Desk Clerk/Customer Service Representative, Martin Archery, Walla Walla, WA Page 2 2
Education & Credentials
Certificate in Business
Walla Walla Community College, Milton-Freewater, OR Blue Mountain Community College, Milton-Freewater, OR Small Business Certification
Affiliation
Lifetime Member American Legion
Volunteer Shelter for Dogs and Cats Rehabilitation of Wildlife, Walla Walla, Washington Technical Proficiencies
Microsoft Office Suite
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