Customer Service Administration Manager

CAREER OBJECTIVE

ROBERT PORT

ADMINISTRATIVE

Detail-oriented professional with 15.5 years of experience and a proven knowledge of accounting expertise and accounts receivable. Aiming to leverage my skills to successfully fill the Administrative role at your company.

EXPERIENCE

TRANSPORTATION ADMINISTRATION MANAGER

City of Montebello - Department of Transportation, Montebello, CA / Jul 2017 - Oct 2020

Oversee financial transactions including grant funds, local subsidies, and farebox revenues

Oversee payroll for 215 transit employees

Secure farebox revenues during collection and ensuring transfer to local banking institution

Oversee customer service division

Representative for Bus Operators Sub-Committee {BOS} with LACMTA

Liaison for federal, state, and local funding policies and regulations CHIEF MANAGEMENT ANALYST

City of Montebello - Department of Transportation, Montebello, CA / Jul 2013 - Jul 2017

Prepared financial reports for director of transportation Oversee money room function at transportation department Supervised management analyst series, payroll division, and customer service staff

Conducted training for all revenue equipment and enforced policies MANAGEMENT ANALYST

City of Montebello - Department of Transportation, Montebello, CA / Jul 2005 - Jul 2013

Assist in preparation of all financial reports for the department Research transportation policies and regulations as it pertains to federal, state, and local transit systems funding

Support customer service as it relates to information systems equipment and policies

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EDUCATION

UNIVERSITY OF PHOENIX

La Mirada, CA

Bachelor of Science (B.S.) Business

Management (Jun 1998)

UCLA

GPA: 3.0

Los Angeles, CA

Completed coursework towards B.S.

Mathematics (Mar 1992)

Relevant Coursework

● Advanced Mathematics

EAST LOS ANGELES

COMMUNITY COLLEGE

GPA: 3.8

Monterey Park, CA

Associate in Science (A.S.) General

Education (Sep 1988)

Relevant Coursework

● Mathematics

Awards & Honors

● Cum laude

Extracurricular Activities

● Chicanos for Creative

Medicine (CCM) member

ADDITIONAL SKILLS

Spanish - Business level speaking

and reading

Microsoft office applications

REFERENCES

References available upon request

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