Customer Service Receptionist
Resume:
Shannon Garland
Snellville, GA 30078
Cell: 561-***-****
Email: ***********@*******.***
HealthCare Services Group
Covington, GA
Job Title: Dietary Manager
September 2021 to Present
Supervisor: William Smith
Phone: 404-***-****
Dietary Manager for HealthCare Services Group with 280 beds. Responsible for managing a team of 20 at the Riverside Care Center with 140 beds. Tasked as a Hiring Manager. Collects personnel data and conducts interviews. Ensures floor charts and menus are set up correctly. Assists with cooking and room service as needed. Assists with ordering in specific assigned areas and maintaining budgetary compliance. Assists with timekeeping procedures and practices, and payroll entries, as needed.
Ensures standards of cleanliness, hygiene, proper attire and health standards are maintained at all times by food service dining team. Operates in compliance with State and federal government laws.
Monitors and evaluates food quality for presentation, temperature and serving portion size. Provides leadership and communicates with food kitchen personnel for adjustments and shares resident feedback. Monitors and evaluates room service adequacy for timing, etiquette and thoroughness; provides service hospitality training and adjustments as appropriate. Punctual; and is always available for emergency work requests for other employees within the Team.
Morselife
West Palm Beach, FL
Job Title: Senior Culinary Supervisor
November 2015 to August 2021
Supervisor: Raymond Altman
Phone: 561-***-****
Managed a staff of 15. Oversaw the dining room operations, including the supervision and assistance of dining services Team Members. Prepared schedules and assigned tasks to Team, including assigning of tables and closing duties. Trained team on all operating procedures and menu education. Ensured uniform and personal appearances met standards. Maintained a customer focused attitude at all times, while managing traffic flow and balancing the serving responsibilities among the food servers. Promoted customer engagement activities and interacted with residents during meal times by greeting and seating residents. Monitored resident satisfaction or concerns about food service and developed plans to address as appropriate. Facilitated highest quality and safety practices in all Food & Beverage sanitation standards and service to the residents in the dining room. Reliable and trusted by higher management. Chosen as an Inventory Supervisor due to familiarity and knowledge of the day to day operations. Punctual; was always available for emergency work requests for other employees within the Team. Ensured efficient operations within budgeted guidelines.
Publix (Hood Road)
West Palm Beach, FL
Job Title: Deli Clerk
2015 to 2019
Supervisor: NA
Phone: 561-***-****
Provided continuous attention to customer needs. Assisted Customers daily with online orders. Prepared meats and cheeses for display by slicing, packaging and labeling the products. Monitored stock throughout shift on food service supplies. Ensured high standard quality control by inspecting, rotating, maintaining proper temperatures and replenishing all deli products on display. Constantly cleaned and sanitized all equipment used for service or stocking food service products. Prepared and packaged hot and cold foods.
Bethesda Hospital
Boynton, FL
Job Title: Dietetic Assistant
March 2013 to November 2015
Supervisor: NA
Phone:561-***-****
Responsible for communicating with hospital staff team in order to aid in proper diet and nutrition of clients and patients. Placed meal orders by inputting diets and supplement orders. Performed defined work routines Assisted in arranging tray cards, loading food carts, and serving meals. Setting up the dining room and serving residents. Tasked with the proper set up of the dining room. Ensured all equipment and supplies were functioning properly. Assisted with ordering and storing supplies by requests or inventory requirement. Monitored areas and conditions that were conducive to breeding insects, rodents, or other vermin.
Boca Raton Transportation
Boca Raton, FL
Job Title: Receptionist
April 2013 to August 2013
Supervisor: NA
Phone: 561-***-****
Receptionist responsible for monitoring the day to day phone calls of clients and their transportation needs. Provided Customer Service to potential clients and provided guidance on their reservation requests.
Target
Pompano Beach, FL
Job Title: Seasonal Employee
November 2012 to January 2013
Seasonal employee for Target. Assisted with loading and stocking shelves. Provided customer service as cashier. Provided exceptional customer service during a fast-paced shopping environment.
Burger King
Pompano Beach, FL
Job Title: Shift Manager
September 2011 to October 2012
Supervisor:
Phone: 954-***-****
Shift manager responsible for day to day shift management. Answered and monitored calls in the manager’s absence. Responsible for securing up to $5000 in deposits daily. Calculated and evaluated the daily, monthly, and quarterly accounting reports. Inventoried and maintained the store’s labor percentage. Planned schedules for specific shifts for about 12 crew members. Performed daily and weekly payroll.
Education
Deerfield Beach High School
Deerfield Beach, FL
1999 to 2003
Skills
Customer Service
Basic Computer Knowledge
Dietary & Nutritional Needs
Cooking
Requisition & Supply
Certification:
Serv-Safe
CFM
Contact this candidate