Service Representative Customer
Resume:
Paige Vanderweide
Phone Number: 515-***-****
Email: *****.***************@*****.***
Work Experience:
Server - Joes Crab Shack (Part time position) Dec 2021- Current West Des Moines, IA
● Familiarizing guests with menu and daily specials and make suggestions based on customer preferences
● Meeting special customer requests
● Accurately recording food and drink orders
● Deliver checks and collect payments
Customer Service Representative - YRC Freight Feb 2020 - Nov 2021 Urbandale, IA
● Scheduled pick up and delivery times for freight transport
● Tracked shipments
Leave Specialist - Aerotek/ADP Sept 2017 – March 2018 West Des Moines, IA
● Took inbound and outbound calls assisting employees/clients with FMLA
● Assisted employees/clients with setting up FMLA.
● Assisted customers with understanding requirements/eligibility criteria for FMLA as well as other leave types offered.
Customer Service Representative - Iowa Medicaid Nov 2016 – May 2017 Des Moines, IA
● Contract position for open enrollment.
● Took inbound and outbound calls in regards to Medicaid enrollment.
● Assisted customers with understanding eligibility requirements and what they qualified for. Foreman - Skyfair (Seasonal) Aug 2012 – Aug 2017
Des Moines, IA
● Performed daily maintenance on the Skyglider at the Iowa State Fair.
● Worked with colleagues to ensure ride was running smoothly.
● In constant communication with crew to keep customers moving through the ride efficiently.
● Assisted customers with boarding the ride.
Claims representative - Principal (Contract) Sept 2014 – Sept 2015 Des Moines, IA
● Entering claims reported by customers into the internal system.
● Asking investigative questions with customers on the phone to obtain missing information.
● Navigating multiple systems.
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