Data Analyst Customer Service
Resume:
Einav Farhi
Presentation and Data Visualization Specialist
LinkedIn URL (Portfolio)
***********@*****.***
Lincolnshire, IL, 60069
PROFESSIONAL EXPERIENCE:
Hebrew School, Buffalo Grove, IL 2017 – 2018
Presentation Specialist
Developed educational and marketing PowerPoint presentations for external clients using survey design and analytics. Directed and managed targeted advertisement campaigns. Obtained insights and provided tailored value offer by conducting surveys among potential targeted audiences.
Maccabi Healthcare Services, Israel 2002 – 2014
Data analytics & visualization Lead – South District
Oversaw projects related to data analytics using advanced Excel analytics as well as experience in healthcare big data analysis across different platforms. Designed compelling presentations including templates, charts, and infographics. Designed presentations for senior executives in visual storytelling.
AREAS OF EXPERTISE:
Presentation Design
PowerPoint Templates
Microsoft Excel Mastery
Style Guide Compliance
Patterns & Trend Identification
Data Visualization
Data Collection & Analysis
Adobe Photoshop
Adobe Illustrator
Adobe InDesign
EDUCATION:
Master of Medical Science – Honors in Epidemiology (2009 – 2012)
Ben Gurion University of the Negev, Israel
Bachelor of Arts, Management – Honors in Medical Management
(1997 – 2000)
Ben Gurion University of the Negev, Israel
Technically astute and dynamic professional with hands-on experience designing executive presentations to share impactful stories by transforming complex business data into engaging graphics with focus on delivering compelling information. Instrumental in designing templates and motion graphics for corporate presentations according to latest industry trends while leveraging solid background in data analytics and visualization. Adept at managing large volumes of data, generating reports, and designing user-friendly dashboards to visualize historical and current performance. Articulate communicator; adept at fostering long-term professional relationships with key stakeholders at all levels. Skilled in prioritizing multiple tasks to complete projects within time constraints. Proficient in using multiple design tools, including Adobe Illustrator, InDesign, and Photoshop along with other business and data analytics software.
Professional Experience
Hebrew School, Buffalo Grove, IL 2017 – 2018
Presentation Specialist
Developed educational and marketing PowerPoint presentations for external clients using survey design and analytics. Designed contacts with non-profit organizations and explored business collaborations to discover and utilize growth opportunities. Directed and managed targeted advertisement campaigns. Obtained insights and provided tailored value offer by conducting surveys among potential targeted audiences. Delivered knowledge and enhanced student skills by providing unique teaching experience.
Enhanced growth of registered students by 50% in less than one year
Secured full sponsorship by Torah Academy by demonstrating exceptional performance.
Maccabi Healthcare Services, Beer Sheva, Israel 2002 – 2014
Data analytics & visualization Lead – South District
Oversaw projects related to data analytics using advanced Excel analytics as well as experience in healthcare big data analysis across different platforms while acting as sole regional data analyst. Designed compelling presentations with captivating content and visuals, including templates, charts, illustrations, and infographics. Utilized expertise in graphic design tools to design and edit presentations for senior executives in visual storytelling while ensuring compliance with brand guidelines.
Achieved business goals and provided maximum value to clients in partnership with cross-functional teams.
Enhanced customer service and health outcomes by delivering continuous analytical and ad-hoc support for implementation of enterprise-driven projects.
Key projects:
Patient Online Tools
Devised platforms to increase utilization of online tools among chronic patients, including patients suffering from diabetes, high blood pressure, and cardiac diseases. Processed data for end-users in secured intranet interface by acquiring information from centralized server. Monitored utilization of online platform among target audience by developing clustered data for each clinic. Augmented use of online tools for care management by providing support to healthcare partners.
Accelerated utilization of online tools by 30% in one year among chronic patients, including forms and prescription management tools.
Chronic Patient Management
Developed and administered documentation to monitor drugs consumption, obedience to therapy, hospitalization, and physician visits from several healthcare utilization databases.
Provided district leadership in chronic patient management and preventive care for three consecutive years, resulting in reduced healthcare costs, including hospital admissions/polypharmacy management and better KPIs.
Acquired, analyzed, and visualized metrics to drive high standards of care in compliance with pre-defined KPIs by measuring productivity and efficiency of projects.
Education
Master of Medical Science – Honors in Epidemiology (2009 – 2012)
Ben Gurion University of the Negev, Beer Sheva, Israel
Bachelor of Arts, Management – Honors in Medical Management (1997 – 2000)
Ben Gurion University of the Negev, Beer Sheva, Israel
Professional Training
Adobe Illustrator CC – Advanced Training Course – Advanced Techniques for Graphic Design, Udemy, 2021
Adobe Photoshop CC – Advanced Training Course – Advanced Techniques for Graphic Design, Udemy, 2021
Adobe InDesign Training Course – Advanced Training, Udemy, 2021
Tableau 10 Advanced Training: Master Tableau in Data Science – Master Tableau 10 in Data Science by Solving Real-Life Analytics Problems. Learn Visualization and Data Mining, Udemy, 2019
Data Science A-Z: Real-Life Data Science – Data Science Step by Step Through Real Analytics Examples. Data Mining, Modeling, Tableau Visualization, Udemy, 2019
Tableau 10 A-Z – Hands-On Tableau Training for Data Science, Udemy, 2018
SAS – Querying and Reporting – SAS Enterprise, 2016
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