Representative Support Travel Coordinator
Resume:
Lubica K. Story
Houston, TX. 77084
**********@*****.***
Summary
Business professional with experience in management and customer service relations. Successfully managed departments and served as a company public relations representative. Front line support for assessing and identifying client needs to achieve satisfaction. Basic knowledge of Microsoft. Proficient in Sabre (Travel Agent System) with a strong ability to learn new software.
Work History
School Tours of America, LLC Houston, TX 08/2003– 03/2020
Customer Service Representative / Airline Department Manager
Supervised and trained employees
Negotiated with airline representatives for best fares and group seat availability
Responsible for booking and ticketing group travel from various cities to East Coast
Provided airline pricing to sales department and tour coordinators for new and repeat clients
Processed final invoices and departure information to be mailed to clients
Answered incoming calls and assisted clients with their travel information
Provided information on Travel Insurance and what that coverage entailed
Assisted in booking and cancelling trips
Worldstrides
(Formerly American Student Travel) Houston, TX 08/1995 – 07/2001
Head of Sales and Account Representative Support / Air Travel Coordinator
Supervised and trained department employees
Acted as liaison between sales staff and account representatives regarding client pricing
Finalized travel arrangements and generated final invoice for clients
Strategized best outcomes for company and client satisfaction
Participated in data integration process during company merger
Assisted with organizational changes for relocation from Texas to Virginia headquarters
Education
High School Diploma, Slovak Republic
Volunteering
Bear Creek Baptist January 2020 - Current
Office Administration/Greeter
Contact this candidate