Scheduling, Customer Service, Heavy Phone Lines, Data Entry, Leadershi

Tashecka Jackson

**** ********** ** #*** •.WPB, FL 33409 • **********@*****.*** • 561-***-****

SUMMARY OF QUALIFICATIONS

** ***** **-***** ********** in Certified Phlebotomy Technique

** ***** **gistered Medical Assistant License

7 years Phlebotomy Supervisory & Central Processing experience

Detail-oriented with extensive organizational and communication skills.

Ability to organize, multi-task and work under extreme pressure, workload and deadlines.

Proficient in MS Word, Excel, Power point, Lean Six Sigma Process Improvement, Mysis, STAR Navigation & Cerner

Scheduling & Patient Registration Experience

EDUCATION

Indian River State College (2012-Present)

Major: Bachelor of Science in Healthcare Management

University of Phoenix Axia College Online Phoenix, AZ (2007-2011)

Degree: Associates of Science in Healthcare Administration

Institute of Career Education (1995-1997)

Degree: Associate of Science Registered Medical Assistant/Certified Phlebotomy

PROFESSIONAL SKILLS

Management

Supervise 26 phlebotomist daily workload & Scheduling

Training & Education of all phlebotomy staff

Implement new polices & procedures

Conduct annual performance evaluations & meetings

Conduct potential new hire interviews

Interpersonal

Communicate with doctors & nurses

Resolve patient complaints

Organizational

Organized and updated phlebotomy procedural manual

Process Improvement for quality control

Order supplies and Inventory audit

EMPLOYMENT HISTORY

Patient Access Supervisor-Centralized Scheduling

Jupiter Medical Center Jupiter, FL (2022-Present) Promotion

Oversee Schedulers Daily Assignments

Scheduling

Payroll

Conduct scheduler weekly huddles

Listen to calls for quality control

Patient Access Education Specialist

Jupiter Medical Center Jupiter, FL (2021-2022) 6 months

Scheduling Training

Daily coaching & Education

Patient Access Specialist-Admitting

Jupiter Medical Center Jupiter, FL (2019-2021)

Patient Registration

Insurance Verification & Billing

Scheduling

Processing Payments (Payment Navigator/Zotec)

Scheduling Specialist/Insurance Verification

Jupiter Medical Center Jupiter, FL (2018-4/2019)

Scheduling radiological exams

Communicating with doctors & nurses

Patient Access Specialist-Laboratory

Jupiter Medical Center Jupiter, FL (2013-1/2018) Return 11/13

Patient Registration

Insurance Verification & Billing

Order Entry

Healthcare Technician Lead/Central Processor

Jupiter Medical Center Jupiter, FL (2006-2013) Layoff 9/13

Process Specimens & Order entry

Perform Venipuncture, Skin Test & PKU Screening

Perform Drug Screens

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