Research Assistant Customer Service

SABRINA S. SADEK

************@*****.*** 347-***-****

EDUCATION

CUNY BARUCH COLLEGE

M.S in Industrial-Organizational (I/O) Psychology Current CUNY QUEENS COLLEGE

B.A in Psychology GPA: 3.5 December 2021

CUNY LAGUARDIA COMMUNITY COLLEGE, Long Island City, NY A.A in Psychology June 2020

EXPERIENCE

SUCCESS ACADEMY CHARTER SCHOOLS, NY Current

Talent Acquisition Coordinator

• Assist in recruitment including job postings, resume screening and interview scheduling

• Coordinate on-boarding and ensure a world-class candidate experience

• Schedule and handle over 50 interviews request weekly

• Assist recruiters to source candidates and update databases

• Develop strong relationships with hiring managers to determine hiring needs

• Fill vacancies and provide status updates in a timely manner

• Assist with daily HR operations and coordinate HR projects

• Perform various duties as needed and assigned by the HR department THE CHILD CENTER OF NY, NY December 2021

Group Leader

• Provide homework help and facilitating activities for over 15+ second graders.

• Supervise and monitor children and take daily attendance.

• Attend all necessary program meetings and training.

• Assist and maintain in data collection and upkeep of participants documents.

• Engaged children in conversation and taught life skills and coping strategies. CAREER CENTER, CUNY QC, NY December 2021

Career Peer

• Assist faculty members with daily administrative task

• Create flyers using Canva

• Create events in HireQC.

• Attend weekly staff meetings.

• Create students’ attendance kiosks in HireQC.

MERCY DRIVE, FLUSHING, NY June 2019-September 2020 Direct Support Professional

• Assisted 9-year-old autistic male with activities of daily living

• Engaged clients in conversation and taught life skills and coping strategies

• Provided transportation to patients as part of the day program

• Deescalated behavioral tantrums by intervening when needed

• Assisted student with homework and encouraged success

• Actively documented and reported individual progress SERG, LaGuardia CC, LIC, NY September 2019-June 2020 Psychology Research Assistant

• Supported PhD with psychological surveys on students’ college life experience.

• Executed survey qualitative and quantitative data analysis in google database.

• Managed critical paperwork: informed consent forms and personal waivers.

• Compiled and organized research data to produce reports and graphs. DUANE READE, Flushing, NY September 2019-March 2020 Pharmacy/ Customer Service Clerk

• Assisted, greeted and handled over 300 patients daily in a fast-paced environment.

• Complied with HIPAA regulations while engaging customers in person, online, and via telephone. • Assist pharmacists in filling 300+ prescriptions daily and dispensing orders with accuracy and precision. • Verify insurance eligibility and coverage.

• Collected customer feedback and recommended procedural or product changes to enhance service. • Prepared, completed and processed customer account forms and database changes. ADDITIONAL INFORMATION

• Skills: Proficient in Workday,Trello, Slack, Microsoft Word, Excel, and PowerPoint

• Awards: Phi Theta Kappa

• Fellowship: America Needs You

• Languages: Proficient in English, Bengali and Hindi

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