Service Representative Customer

Robyn L. Mitchell **** S. State Highway ***

Apt *15

Lewisville, TX 7067

214-***-****

robyndoesmytaxes2@gmail.c

om

EXPERIENCE

Prostaff, Richardson — Customer Service Representative April 2020- Current

Answered inbound calls from customers of various client brands needing to place an order or having issues with their order such as short shipments, mis-shipments, and lost orders.

Iqor, Richardson — Customer Service Representative September 2017- September 2018

Answered inbound calls from customers in need of roadside assistance using active listening skills to determine their safety, location, member information and their situation specific needs with first call resolution. Mid-Am Metal Forming, Terrell, TX — Office Manager June 2014 - April 2016

Applied cutting-edge knowledge of metal forming technology to curve metal for new or existing architectural projects around the world using geometry, architecture drawings and AutoCad to complete assigned tasks of configuring in-house work orders for window sills and panes, curtain walls and doors.

Goodwill Industries of Dallas, Dallas, TX — Supervisor September 2011 - May 2014

Supervised more than 50 people with various physical and mental disabilities to hang and pack 12,000 to 30,000 articles of clothing donated to be resold at retail stores.

EDUCATION

Everest College, Dallas, TX — Associates of Applied Sciences October 2007 - January 2007

Honors Graduate

SKILLS

Computer literate

Active listening

Multi-tasking

Solution based problem

solving

AWARDS

At Iqor I was promoted to the

Escalations Callback Team

At Iqor I qualified for

monthly bonuses based on

average call time, not on call

time, and customer survey

indexes

At Mid-Am Metal I increase

company profits by cutting

the costs of consumables and

office products through

negotiating with suppliers

and vendors.

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