Customer Service Sales Associate

EXPERIENCE

JANUARY **** – CURRENT

CONSULTANT, LEE REYNOLDS CONTRACTOR FOR USPS

• REDUCED GAS BILL FOR ROUTES BY 3% IN 2021

• USED ACCOUNTING PROCEDURES RESULTING IN A 2% DISCOUNT IN MAINTAINCE JANUARY 2021 – JUNE 2021

SALES ASSOCIATE, DOLLAR GENERAL

• INCREASED CUSTOMER SERVICE AND ASSISTANCE SATISFACTION 12%

• INCREASED UPSALES .5% USING THOROUGH KNOWLEDGE OF MERCHANDISE AND SERVICES

• STOCKING AND INVENTORY WHEN NEEDED

AUGUST 2007 – MARCH 2018

HWY CONTRACT, USPS

• MANAGED ISSUES WITH CUSTOMERS AND EMPLOYEES ALIKE.

• MANAGED ANY AND ALL QUESTIONS FROM EMPLOYEES REGARDING POLICIES AND PROCEDURES.

• PAYROLL

• TRAINED NEW EMPLOYEES

• DELIVERIES AND CUSTOMER SATISFACTION 6 DAYS A WEEK.

• SERVICE TAILORED TO EVERYONE ON MY ROUTE.

• SALES WHILE ON ROUTE

EDUCATION

AUGUST 2020 – AUGUST 2021

ASSOICATES IN SCIENCE IN BUSINESS ADMINISTRATION WITH HONORS,

• COLORADO TECHNICAL UNIVERSITY

• 3.8 GPA.

• GRADUATED AUGUST 2021

AUGUST 2021- MAY 2022

BACHELORS IN LOGISTICS AND SUPPLY CHAIN MANAGEMENT,

• COLORADO TECHNICAL UNIVERSITY

• Concentration in LOGISTICS AND SUPPLY CHAIN MANAGEMENT HEATHER STREHL

64 Ruth Estates Drive Atmore, AL 36502 · 251-***-**** **************@*****.***

2

• CURRENTLY HOLDING A 3.5 GPA. ESTIMATED GRADUATION DATE MAY 2022 SKILLS

• I am effective in identifying a customer’s

problem and quickly solving it to their

satisfaction.

• Tech fluent and experienced in all Microsoft

office programs.

• Able to type efficiently at 60+ wpm.

• Very flexible in high pressure work

environments.

• Able to keep a positive attitude while

identifying needs of the customer and

offering a solution effectively and

efficiently.

ACTIVITIES

I AM ACTIVE IN NON-PROFIT ORGANIZATIONS. I HAVE A PASSION FOR ANIMALS, ESPECIALLY DOGS. MY FAMILY OFTEN FOSTERS RESCUE ANIMALS. I ALSO TUTOR MIDDLE SCHOOL AGED CHILDREN, WHO ARE ATTENDING VIRTUAL SCHOOL, IN BUSINESS APPLICATIONS, MATH, AND ENGLISH.

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